Rotorua

Reception Hours: 8am – 6pm daily

Check-in Time: 4pm    

Check-out Time: 12pm 

Pool Hours: 8am – 9.30pm  – Please note that the pool is not heated, pool towels are available at reception and a $10 refundable bond is charged against the room per towel 

Car Parking: Designated parking (2 bedroom = 1 car space, 3 bedroom = 2 car spaces) with overflow parking area. Parking of caravans and trailers are accommodated on a case by case basis and owners need to contact and advise reception prior to arrival to ensure enough room to accommodate request. No height restrictions – open air parking. 

Water Safety: The resort is situated on a canal. Most units have direct water access and may not be suitable for families with young children. Can request a unit away from water but cannot be guaranteed. Please ensure children are supervised at all times. 

• The licensed cafe opening hours are Tuesday to Friday 6pm – 9pm, Saturday 9am – 2pm & 6pm – 9pm, Sunday 9am – 2pm. Monday closed. This service is privately owned and managed. 
• All apartments are 2 storey with an internal staircase and bedrooms located upstairs. However, the special needs apartment has an entry ramp and bathroom with two bedrooms (one with a Queen bed, one with two Single beds) are located downstairs. A limited number of child safety gates are available at the resort. Please request at time of booking. These are provided free of charge and are subject to availability. 
• Air conditioning is only on the living room area 

• NZ$100 deposit or credit card imprint is required upon arrival. 
• Pool Towels are available at reception and a $10 refundable bond is charged against the room per towel. 
• Club Wyndham Rotorua is located 20 minutes from the Rotorua Town Centre. There is NO public transport to and from the resort. 
• The resort is situated on a canal. Most units have direct water access and may not be suitable for families with young children. You can request a unit away from water but this cannot be guaranteed. Please ensure children are supervised at all times. 
• Apartments have heating and cooling units in the living area. 

• The outdoor pool is not heated. 
• Two and three-bedroom apartments have one bathroom. Only three-bedroom deluxe apartments feature a second toilet. 
• Owner can request cots, high chairs and stair guards, free of charge. Must be requested at time of booking, and is subject to availability. 
• Wireless Internet & Movies are available and payable to the resort. Use of Wireless Internet is limited to six devices at any one time per Wireless Connection. Wireless Internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-Room movies is limited to Lifestyle Bronze and above owners based on tier level benefits. 

• Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort. 
• Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable. 
• Chrome Cast: Stream your favourite subscription content eg. Netflix, Disney+, Amazon Prime, Stand etc. 
• Wi-Fi is available at most resorts via LSP system, this may incur additional charges. We recommend contacting the individual resort reception to find out more. 
• Grocery Service: available at selected resorts, click here to find out more. 
• Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
• Pet policy: Pets are not allowed at most Club Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information. 

General: 

Does your reservation include an apartment move during your stay? The following guidelines apply: 

• Guest is responsible for packing own belongings. 
• Check out time 12:00pm (noon). 
• For a room move, guests may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception. 

• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ) 

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160. 

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable. 

Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.