The last fortnight has been a challenging period for your club’s teams: we are facing both staffing and supplier issues due to COVID-19 isolation requirements and, over the past few days, Fiji has experienced a severe weather system which is affecting Club Wyndham Denarau Island.

TEMPORARY RESTRICTIONS ON NEW BOOKINGS AT SOME AUSTRALIAN RESORTS

As mentioned in an email last week, the spread of COVID-19 in Australia and the mandatory isolation requirements that have come with it have created staffing issues at a number of resorts. This is the same problem many businesses across the country are experiencing.

In that email, I mentioned that services may be affected both at resorts and on the phone. In order to provide some relief for our teams and ensure that we can meet the demands of all existing bookings at resort level, we have made the difficult decision to restrict new bookings at some Australian resorts for stays before January 31.

At present, this applies to all Australian resorts excluding Club Wyndham Shoal Bay, Club Wyndham Marcoola Beach and Club Wyndham Golden Beach. We have been able to implement short-term solutions at these three resorts and there is no current need to restrict new bookings. We hope we will soon be able to do the same at other resorts and will provide updates of any changes as needed. My team reviews this regularly.

This applies only to anyone trying to make a new booking now for check-in prior to January 31. If you already have a confirmed booking at any Club Wyndham South Pacific resort, our teams are prepared to welcome you.

OWNER SERVICES

Owner Services has been one of our hardest hit teams by COVID-19 isolation requirements and, unfortunately, staff have limited capacity to work from home. We are temporarily changing our hours of service to close at 7pm Australian Eastern Standard Time (AEST) until the end of January in order to ensure there is more support to meet owners’ needs during the peak periods of the day.

These staffing and supplier challenges are currently being experienced across the countries where the club operates and will most likely continue as the world attempts to emerge from the pandemic. Please be patient with our team members during this time and remember they are trying to provide you with as much help as they can. At the moment, we would suggest you only call if the matter is urgent.

CLUB WYNDHAM DENARAU ISLAND

Many of you have been following the progress of a weather system in Fiji, which has now become Tropical Cyclone Cody, a category one cyclone. It has already dumped heavy rain and caused challenges to the resort in terms of access and power, so please be patient if you intend to travel.

However, we have previously advised owners intending to travel to the resort before January 31 to reconsider the need to travel, due to the spread of COVID-19 in Fiji and the mandatory 14-day isolation required if you are returning to Australia. Our position remains the same.

If you cancel your reservation for either of the above reasons, your credits will be returned to your account and, where your credits are expired, they will be subject to a new travel by date. If you have made a booking through Travel by Wyndham, please contact the team to see what flexibility can be offered for re-booking.

We thank you for the understanding you continue to show as our teams navigate the latest challenges and we anticipate greater opportunities for travel in the future.

Warren Cullum

Senior Vice President Operations