Before You Go
The health and wellbeing of our guests and team members is our top priority. To give you peace of mind on your holiday, we have worked with global experts to develop enhanced health and hygiene standards at our hotels and resorts.

We are also monitoring the latest health and travel information from all levels of government, the World Health Organisation and other regional, national and international health bodies and acting on the guidance of those authorities.

You will notice some changes we have made to give you more space and reduce person-to-person contact. Our resort teams are taking the greatest care to make sure these are not intrusive and improve your experience on holiday.

 

Check-in and check-out

  • Suite keys will be thoroughly sanitised and disinfected before being given to you.

 

Public Areas

  • Hospital-grade disinfectants from global hygiene experts Ecolab are being used, particularly on high-touch surfaces including touchscreens, handles, hand railings and elevator buttons.
  • New protocols have been developed that are highly effective against viruses.
  • Common areas are set out to allow for social distancing.
  • Sanitising stations and disinfectant wipes will be placed strategically in common areas for you.
  • Masks will be available on request (subject to availability).

 

Housekeeping

  • Apartments will be cleaned using hospital-grade disinfectants from Ecolab.
  • Procedures have been designed to minimise cross-contamination.
  • Apartments are split into zones and gloves and cloths are changed as staff move from zone to zone.
  • All apartments have been deep cleaned recently.

 

Team training

  • Our team members have completed enhanced virus awareness training.
  • All team members will regularly wash their hands or use sanitiser. They also will wear protective equipment, including masks and gloves, where required.
  • Team members have been trained to assist in health situations – including identifying someone who is unwell.

At times, we will need you to partner with us in our efforts to keep you healthy and safe. For example, if you have a mid-stay clean, we will arrange a time to do the cleaning and we will ask you to leave the room for the duration.

Our resorts are operating at a reduced capacity at the moment and some amenities may be closed or have limited availability in order to make social distancing easy for you. Reduced availabilities will be clearly indicated. We look forward to opening every resort and all amenities in the near future.

 

For specific information on each resort, please see below.

Looking for a seamless low contact check-in and check-out experience? Register for express check-in by visiting – https://express.wyndhamap.com/


We recommend you visit your state or jurisdictions latest advice, including those you may be travelling to, prior to booking and travelling:

QLD: https://www.covid19.qld.gov.au/government-actions/roadmap-to-easing-queenslands-restrictions

NSW: https://www.nsw.gov.au/news/nsw-to-ease-covid-19-restrictions-from-friday-15-may

VIC: https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria

TAS: https://coronavirus.tas.gov.au/families-community/roadmap-to-recovery

WA: https://www.wa.gov.au/organisation/department-of-the-premier-and-cabinet/covid-19-coronavirus-latest-updates

NZ: https://covid19.govt.nz/

FIJI: https://www.fiji.travel/covid-19


Planning a holiday at one of your Club Wyndham South Pacific Club resorts? Click on your resort below to keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Please keep in mind that as the owner, you are responsible for your guest/s complying with our Club guidelines and regulations, including your guest/s behaviour whilst staying at the resort and any charges resulting from your guest/s usage at the resort.

 

QUEENSLAND NEW SOUTH WALES VICTORIA
Fortitude Valley
Cairns
Crown Towers
Golden Beach
Kirra Beach
Marcoola Beach
Port Douglas
Surfers Paradise
Airlie Beach
Coffs Harbour – Terraces
Coffs Harbour – Treetops
Pokolbin Hill
Port Macquarie (Flynns Beach)
Port Macquarie (Northpoint)
Port Stephens
Sydney
Shoal Bay
Ballarat
Dinner Plain
Lakes Entrance
Phillip Island
Torquay
Melbourne

WESTERN AUSTRALIA

TASMANIA

NORTHERN TERRITORY
Dunsborough
Perth
Broome
Seven Mile Beach Darwin

NEW ZEALAND

PACIFIC ISLANDS

SINGAPORE
Rotorua
Taipa Beach
Wanaka
Denarau Island, Fiji Zhongshan Park, Ramada Singapore
Zhongshan Park, Days Hotel

THAILAND

MALAYSIA

INDONESIA
Phuket, Thailand
Bangkok, Thailand
Ramada Plaza Melaka Ramada Bali Sunset Road, Kuta
Wyndham Jivva Bali
Club Wyndham Dreamland Bali

HAWAII

EUROPE

JAPAN
Ka ‘Eo Kai, Kauai
Bali Hai, Kauai
CWSP Kona
Tuscany
Bavaria
Normandy
Yamanakako
Kawaguchiko
KusatsuTateshina
Karuizawa
Hakone-MiyaginoHakone-Gora
Lake Resort
NasuKatsuura East
Onjuku
Awa KamogawaIzu-Kogen
Izu-Kogen Annex
Atami

GUEST BOOKINGS: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham South Pacific Club resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Charges incurred during your stay at Club Wyndham Denarau Island will incur at Credit Card Service Fee of 3.0% in addition to the total amount payable.

Pets are not allowed at any Wyndham Vacation Resorts Asia Pacific, Club Wyndham South Pacific Club or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm (noon).
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.