To strengthen the security of your online Club Wyndham South Pacific account and your personal information, we are introducing a two-step authentication test when you log into the owner portal of the Club Wyndham South Pacific website. This will occur from 9am, Wednesday, 17 August 2022.

Two-step authentication is common on many websites and is used by businesses to give their customers additional protection – you have probably already used it elsewhere. To find out more about it and why it is used, please refer to the bottom of this email.

What does this mean?

When visiting the Club Wyndham South Pacific website, you will need to follow these simple steps:

1. Enter your owner number and password at the Club Wyndham South Pacific owner portal, as usual.
2. Choose which phone or email address you would like to receive a code by clicking the appropriate radio button. This pop-up will display only the last three digits of mobile phone numbers and a few characters and the domain of the email addresses, but that will be enough for you to make a selection.
3. Access your phone or email account and open the message or email sent to you.
4. Enter the code in the message or email within the 30-minute time frame.

Each code is only valid for 30 minutes; if you do not enter the code within that time, simply press the link to have a new one sent. If the code does not work three times, or you enter it incorrectly three times, press the link again to have a new code generated and sent. You do not need to remember the code or store it for later.

If you request a code to be emailed and it does not arrive, please check your junk mail inbox first. If you still do not receive it or experience another type of problem logging in, please visit our troubleshooting page.

You will only get the opportunity to have the code sent to an email address or phone number in our database. If you need to change or add a phone number or email address, please visit the owner portal or call the Owner Services team:

• AU: 1300 850 160
• NZ: 0800 850 160
• FJ: 00 800 32 63
• Intl: +61 7 5512 8021

Or email owner.services@wyn.com

We anticipate it may take some time to become accustomed to this change and we thank you for your patience. We look forward to providing you an even more secure platform for booking your holidays.

Sincerely

Your Club Wyndham South Pacific team

What is two-step authentication?

Logging into a secure website by using a password is considered a first step of authentication for your account. Two-step authentication means you will then be asked to provide an additional detail to confirm it is you.

A common method of authentication comes in the form of a six-digit code sent to your mobile phone or your email address, which you enter when prompted. This is one of the simplest and most convenient methods of two-step authentication possible, and serves to confirm that you also have access to the phone or email address on file – therefore, that the person logging in is likely to be you.

Why have two-step authentication?

From our perspective, asking you to provide this additional form of identification makes us more certain it is you logging in. From your perspective, confirming this way means an identity thief is far less likely to be able to log in on your behalf and provides you with a further level of protection should someone discover your login or password details.

Two-step authentication has been introduced by many businesses for customers’ online accounts and has become commonplace as the use of usernames and passwords alone increases the risk to consumers and businesses of cyber-attack.

What if I close the website while logging in?

If you close the website or the internet window, or shut down the computer, then re-visit the site and try to log in within the 30-minute time frame, you should still be able to use the same code.