Before you go – Shoal Bay

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Shoal Bay

Ramada Shoal Bay Resort from 8th August 2022 – 23rd September 2022. This will include resurfacing and retiling of the pool areas. During this time, the Indoor Lap pool is accessible but not heated, and the Spa pools will be unable to be used. Potential works will be carried out in these areas between the times of 9am – 5pm, Monday – Friday. During these hours we anticipate there may be small periods of noise disturbance experienced.

Please be aware that, in New South Wales, there are some government restrictions on how far you can travel or where you can go if you are not fully vaccinated. You may therefore be asked about your vaccination status upon arrival at the resort and at local tourist attractions, restaurants, bars, cafes and other establishments.

CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

**Please visit https://www.nsw.gov.au/covid-19/rules to familiarise yourself with the NSW health recommendations prior to commencing your travel in NSW. This includes important information regarding vaccination requirements per the NSW government’s roadmap to reopening.**

**RESORT CLEANING**The Resort is undertaking a cleaning and chlorination program for all pools and spas every second Monday evening, these areas will be closed from 5:00pm on those evenings.**

**LIVE ENTERTAINMENT: Please note that several Food & Beverage outlets around the property are privately owned & operated. Live entertainment is provided on most weekends, and occasional week days. The Country Club Hotel and Whitesands Conference Centre are open until 3.30am. Please be aware that some noise may carry to apartments during these times.**

• Reception operates 24 hours, seven days a week.
• A $1 credit card imprint or $250 cash deposit is required upon check-in.
• Rooms have varying views of the resort and the surrounding areas.
• Balcony sizes across most room types will vary. Some rooms do not have balconies. Views will also vary.
• Apartment windows:
  
  • 1-Bedroom – No window in bedroom
  • 1-Bedroom Deluxe – No window in bedroom
  • 1-Bedroom Grand – No window in bedroom
  • 2-Bedroom – No window in either bedroom
  • 2-Bedroom Deluxe + 1 Bath – Window in each bedroom
  • 2-Bedroom Deluxe + 2 Bath – Window in the main bedroom only
  • 2-Bedroom Grand – Window in each bedroom
  • 2-Bedroom Presidential – Window in each bedroom
  • 3-Bedroom – Window in each bedroom
• Studio apartments are located in 2 story block. There are 18 stairs to level 2 (no lift). Ground floor apartments can be requested but not guaranteed. There is ramp access to top floor via adjoining building. Please check with Reception upon check-in.
• Select 1-Bedroom Deluxe apartments have a convection microwave (not a full oven). A room with an oven can be requested, however this cannot be guaranteed.
• 1-Bedroom and 1-Bedroom Deluxe Apartments: Most of these apartments have shower over bath. Rooms can be requested, however cannot be guaranteed.
• 2 Bedroom Standard Apartment: The standard 2 bedroom apartment is compact in size, and while it can sleep up to 6 people, for your comfort, it is more suited to 4 people.
• The 2-Bedroom Deluxe apartment (1 Bath) is located towards the front of the resort in the ‘Heritage Building’ and has more luxurious furnishings than a standard apartment. 2-Bedroom Deluxe apartment has 1 bathroom and no balcony.
• The indoor heated pool area is open daily as follows: 10am-4pm Everyone welcome. 7am-10am and 4-7pm Adults Only. The outdoor pool is available to everyone at all times.
• Club Wyndham Shoal Bay is a non-smoking resort. Smoking is permitted in the designated areas only. Fines may apply.
• Communal laundry for rooms without facilities, free of charge for all guests.
• Shoal Bay Health Centre – Please note that guests must be 18 years or older to use the Health Centre facilities.
• Please note that Lattouf Day Spa has closed. But there is a new Day Spa OPEN within the resort called Sirene Spa. Please see reception for further details during your stay, if required.
• This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

• DVD’s
• Board Games
• Kayaks
• Stand Up Paddleboards
• Umbrellas and Beach Chairs
• Bike Hire
• Games Room
• Lounge Area
• Toddler’s Game Area
• 2x Nintendo Switch
• Air Hockey Table
• Pool Table
• Darts
• Free Coffee and Tea Facilities
• E-Bikes

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.