July 28, 2022 | Latest News, Resort Report
Travel has resumed in earnest and our resort teams have enjoyed themselves immensely in recent months welcoming our owners. Many owners are experiencing their first holiday in years and it has been heartening to see the incredible feedback and gratitude from so many people.
However, there are some storm clouds on the horizon, in the form of a reported third wave of COVID-19. A few days ago, our Senior Vice President of Operations, Warren Cullum, noted that this could have an impact on our resorts and on your holidays – although we are working hard to ensure that is minimal.
However, we will continue to improve your resorts and we are proud to present you with details about some of the latest projects.
A refurbishment of the club’s 10 apartments at Club Wyndham Crown Towers has concluded.
All rooms were repainted, and the furniture, bedding and soft furnishings were replaced in each room. Old tiles and carpets have been replaced with stylish new vinyl flooring. Pendant lighting was also added to brighten the living spaces.
Club Wyndham Melbourne is undergoing a two-part refurbishment this year and during quarter two of next year, with part one kicking off just this month. All 85 club apartments will be renewed over the course of the project.
Apartments will be laid out according to a sleek urban design, with new paint, furniture, bedding and window furnishings. Rooms will feature custom-designed carpets and ceiling fans will be installed in bedrooms. Elegant pendant lighting will be a design point of difference in the Grand and Presidential apartments.
As with all refurbishments, quality used furniture will be given to charity both to help communities in need and to reduce the amount of waste deposited into landfill.
Deluxe apartment concept
Presidential apartment concept
The elements can really take their toll and, after many years standing strong in the heat of the sun, Club Wyndham Kirra Beach is getting a facelift. From late August, a crew of six full-time painters will repaint the outside of the building, a project which will take an estimated four months and 2,500 litres of paint.
The work will be completed in stages, each taking in a vertical section of the building, and will involve painters abseiling down the side of the building. Work is expected to take place on weekdays and conclude at 3.30pm, meaning the rooftop will be available for use in the evening.
This work will enable the building to return to its former glory and we thank you in advance for your patience. We have informed owners due to stay, and you can find out more details on the resort’s Before You Go page.
Owners due to stay at any Japanese property with a check-in date on or before August 31 have been invited by text message to cancel their reservation, as only travellers who are part of a tour group can currently enter Japan.
If this applies to you, please confirm the cancellation using the text message and the Owner Services team will return the credits to your account. Where your credits are expired, they will be subject to a new travel by date.
Owners with reservations at Club Wyndham Sea Pearl Phuket with a check-in on or before September 30 have been granted a similar invitation. The property is open but some apartments have been taken offline due to a refurbishment. Some reservations may need to be transferred to different inventory, so owners have been given the option to cancel instead if they would prefer.
In 2021, we posted a “Travellers’ Pledge” on the Club Wyndham South Pacific website. This was in response to a few instances where angst and anger were directed towards our resort teams and Owner Services staff and was part of a trend unfortunately witnessed across the hospitality industry.
We endeavoured to provide the document for reference while also making minimal fanfare about it as the vast majority of owners treat staff with respect and dignity and it was, admittedly, a tough time for many people.
However, we have recently seen some isolated cases of inappropriate behaviour at resorts, particularly a few incidents at Club Wyndham Denarau Island.
We seek to draw your attention to the “Traveller’s Pledge” and remind you that club owners are required under the club Guidelines and Regulations to meet certain standards of behaviour. While we want to reiterate that the vast majority of owners are considerate, poor behaviour can attract consequences and penalties.
On a lighter note, we are pleased to present August’s schedule of Owner Meet and Greets (informally called Owners’ Drinks). We would love you to come and introduce yourself to the team. Some lifelong friendships have been forged through these events!
We also post the monthly list at our Facebook group, exclusively for Club Wyndham South Pacific owners. Please supply your owner number to join the group.