Your Guide to Understanding Levies

We hope you made some incredible memories with family and friends this year through your club ownership!

You will soon be able to download your annual levies notice from your owner dashboard, and we understand you may have questions. Our Owner Information team is at your service to explain the role your levies play.

What are Annual Levies?

Think of your vacation ownership as your own “holiday home” and the annual levies as your way of contributing towards the expenses required to maintain that home. Levies are essential to ensure refurbishments, maintenance, operations, and repairs are budgeted and undertaken  at Club Wyndham South Pacific properties.

What do Annual Levies cover?

Levies are essential for supporting the operations and expenses of Club Wyndham South Pacific which is operated on a not-for-profit basis. Club expenses include:

  • Housekeeping, landscaping, and maintenance
  • Staffing of resorts
  • Rates, insurance, and other property taxes
  • Utilities such as electricity and water
  • Body corporate fees
  • General administration fees to operate the club such as inventory management and reservations
  • A reserve fund for refurbishments of apartments and replacement of fixtures and fittings
  • Management expenses, such as Owner Services, Owner Information, Finance and IT

These costs are set out in more detail in the 2024 Budget which will also be available on your owner dashboard.

Here are some of the notable refurbishments that our Property Development team has been working on at Club Wyndham South Pacific Resorts in 2023.

The update of all 60 apartments at Club Wyndham Golden Beach concluded this year. Each room was given a fresh coat of paint, new flooring and furniture. The kitchens were upgraded while some bathroom work was carried out. External balcony shutters will be installed from the end of October through to December.

All 82 rooms at Club Wyndham Dunsborough have been refurbished. Bathrooms were refreshed, while each apartment received new kitchen cabinetry, flooring, furniture, and a new coat of paint was applied.

Club Wyndham Kirra Beach’s refurbishment kicked off this year and five floors will be completed by the end of 2023. In some levels, new furniture, lighting and carpet will be installed by the end of the year. We expect the project will conclude in 2024.

Click here to view the Resort Reports from the previous months.

Where can I find/pay my Levies?

Login to the Club Wyndham South Pacific website using your owner login from December 1. Once you’re on the Owner Dashboard, click on “My Account” to view or download a PDF file of your 2024 Annual Levies.

If you need to make a payment or update your payment details, you can do so by using the Setup Autopay or Make a Payment links. It’s important to pay your annual levies on time to maintain your club ownership benefits, such as making new reservations and preserving your existing stays. Failure to pay may result in restrictions and further actions to recover the club’s funds. While you’re online, we encourage you to book your next holiday as well!

Tip: You can find information about how your levies are calculated on your Owner Dashboard by going to the Help Centre section under Finance and Levies.

Financial Hardship

We understand that unforeseen circumstances can arise, and we are here to support you. If you are facing financial hardship, we encourage you to reach out to our Consumer Finance team.

Australia: 1800 021 129 (press Option 2)

New Zealand: 0800 558 668

Fiji: 00 800 32 63

Intl: +61 7 5512 8038


The team is available to assist you Monday to Friday 8.30am to 5.00pm AEST (Australian Eastern Standard Time), and on Saturdays from 8.30am to 12.00pm AEST.

We hope this email has provided valuable insights into the purpose and significance of levies. If you have any further questions or require additional information, please don’t hesitate to contact our Owner Information team. We are committed to ensuring your holiday experience remains exceptional, and we appreciate your understanding and cooperation in paying your levies on time for the benefit of all owners.

We wish you many memorable holidays for many years ahead!

Warm regards,

Owner Information Team

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