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We’ve listened. Ongoing fuel shortages are affecting travel, so we have temporarily amended the club’s cancellation guidelines to provide you with greater flexibility and peace of mind.
This temporary update applies to owners with check in dates up to April 30 and who can demonstrate that they are directly impacted by fuel shortages – for example, through flight cancellations, delays, or an inability to reach their destination.
Affected owners may cancel without penalty up to seven days prior to check-in. If the cancellation window was already shorter than seven days, that existing window continues to apply.
All vacation credits used for impacted bookings will be returned to your account in full, provided the cancellation is made at least seven days prior to check-in.
Expired vacation credits will be treated in accordance with existing club guidelines. Owners will be able to rebook those credits on the day of cancellation for travel up to 13 months from the original expiration date, as per current guidelines.
This policy applies to reservations with check-in dates up to April 30, but we will continue to monitor the situation closely, and update these guidelines as needed.
Contact Owner Services
If your upcoming travel is directly affected by the fuel shortage, please contact Owner Services:
AU: 1300 850 160
NZ: 0800 850 160
FJ: 008 003 263
International: +61 7 5512 8021
Email: owner.services@wyn.com
Our team is here to support you. Due to increased call and email traffic, you may experience longer wait times, but our team is committed to assisting you as quickly as possible.
If you are still planning to travel, additional availability may open up in the coming weeks. We recommend using the club website to Waitlist your preferred destinations and travel dates.
Odori Park is a 1.5-kilometre green oasis that runs east-to-west through the heart of Sapporo, known for its beautiful gardens, fountains, and sculptures. A year-round cultural hub, the park is famous for hosting major events like the world-renowned Sapporo Snow Festival in winter, the Yosakoi Soran Festival and Beer Garden in summer, and the Autumn Fest in the fall. The iconic Sapporo TV Tower stands at the eastern end, offering panoramic views of the area.
Japan Campaign Pop-up Test
Well located in the centre of Sapporo, Wyndham Garden Sapporo Odori provides air-conditioned rooms, a restaurant, free WiFi and a bar. The property is close to several well-known attractions, 700 m from Susukino Station, less than 1 km from Sapporo TV Tower and a 11- minute walk from Sapporo Clock Tower.
Did you know you can peruse availability online – without having to call Owner Services! And you can choose whether to see everything for a short period, or home in on a particular area or resort.
