Queenstown - Associate Resort

Check-in Time: 3pm
Check-out Time: 10am 

Pool Hours: 6am – 10pm 

Car Parking: Complimentary – first come, first served basis. Speak with the Resort if the car park is full and they will be able to give options. 

A 2 night minimum stay is required at all times when booking this resort. 

Occupancy: Hotel Deluxe rooms can accommodate 1 extra person using a rollaway bed (Max occupancy 2). Cost of $50.00 per night is payable directly to the resort. MUST be requested at time of booking. Please contact Owner Services to request a rollaway bed. 

$200 deposit or credit card imprint is required upon check-in 

Reception is open 24 hours a day, 7 days a week. If you are arriving outside of these hours, please call 64 3 450 1500 

CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services. 

**COVID-19 Risk Reduction Plan Alert: As a precautionary measure, the resort facilities have the below restrictions in place: 

• Breakfast area – Maximum 10 pax (TBC is reopening) 
• Lift – Maximum 2 pax at any time 

• Bike hire – Operating as normal 

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort. 

Credit Card Fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable. 

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more. 

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.  

Grocery Service: available at selected resorts, click here to find out more. 

General: 

Does your reservation include an apartment move during your stay? The following guidelines apply: 

• Guest is responsible for packing own belongings. 
• Check out time for the first apartment is 12:00pm (noon). 
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception. 
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ) 
• To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160. 

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request. 

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable. 

• Resort Section 

• Transport advisories 

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• Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.  

• Destination Section 
• Government-related travel and health requirements