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We are coming up on two years with COVID-19 and the world’s focus is shifting from fighting a pandemic to living with an endemic virus, however this is impacting operations across many industries including the hospitality sector and your club.
During each phase of the process, government restrictions have changed in ways that have been widespread, affecting your club’s operations in ways you may not expect. For example, restrictions requiring people who test positive to COVID-19 to isolate, vary depending on the country, and may require isolation for a period of up to two weeks whilst on your holiday.
Isolation requirements mean our teams have to navigate long and unplanned staff absences, sometimes affecting more than one team member at the same time. These can impact service levels including, but not limited to:
When you reflect on it, this requirement also has broad implications to businesses across our region, and our suppliers are not immune. We are seeing delays to the supplies and services we purchase, which can have a knock-on effect of a longer apartment turnaround time or some missing products within the apartment when you stay.
We sincerely apologise for any inconvenience and we are doing everything we can to minimise the impact on our owners and guests. Like most hospitality providers, we are on a recruitment drive, and we remain mindful of the budget when committing to short-term solutions, as staffing for club services is paid for through your owner annual levies.
Our teams are working extremely hard. In some cases, impacts to service levels will be unavoidable, however, we would recommend you use the website where possible in place of a call to Owner Services. We appreciate your understanding as we provide you with the best service we can in the meantime. Thank you for your patience.
Please keep safe on your travels and we look forward to welcoming you soon.
Warren Cullum
Senior Vice President Operations
