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48 HOUR RULE


There is a 48 hours waiting period between a cancellation and a new reservation if:

  • an owner cancels a one week reservation in the red season and requests the same reservation for less than one week within 9 months or less
  • an owner cancels a credit reservation and requests the same reservation as bonus time
    w an owner cancels a Bonus Time reservation and requests the same as a Guest Bonus Time booking within 5 days
  • an owner books on One Time Credits as they have no credits available and requests that when their credits are awarded to be refunded for the One Time charge
  • an Owner has requested a change to an existing reservation and the new arrival date is not within 13 months from the date the original reservation was made or, in the event of a Grouped Reservation, the first night of each segment is not within 13 months from the date the Reservation was made.

CANCELLATION DUE TO ILLNESS

 

If the cancellation is due to illness the owner can request a refund of the credits. The owner will need to send a letter or email attached with a doctors/medical certificate to Owner Services.

The credits are not guaranteed to be refunded, subject to Club Wyndham’s consideration. Credits reinstated for this reason should be assigned with an expiry date in accordance with their original expiry date. In the case of credits that have already expired or are within 3 months of expiry, the credits shall be awarded with 3 months validity. 


*If the reservation is for a guest and requires cancelling for the above reason, the guest name must show on the reservation and the information required is as above.

CANCELLATION DUE TO DEATH

 

  • If the cancellation is due to the death of a family member or friend the Owner can request a refund of the credits. Credits reinstated for this reason should be assigned with an expiry date in accordance with their original expiry date. In the case of credits that have already expired or are within 3 months of expiry, the credits shall be awarded with 3 months validity.
  • The Club Wyndham rules & guidelines state that an owner must provide a death certificate, however during this time of distress we will seek to obtain only the details of the family member or friend who has passed away.
  • As the Club is audited periodically an owner may be asked in future to provide a certificate but not necessary at the point of cancellation/compensation. The information we require is the deceased name and date of their passing
  • If the reservation is for a guest and requires cancelling for the above reason, the guest name must show on the reservation and the information required is as above.

CANCELLATION – RESOLD NIGHTS


  • If a reservation is cancelled and further bookings are made to ensure the apartment that was cancelled is fully booked for that apartment type, size and dates, the credits used for those resold nights can be refunded back to the owners account.
  • If the credits penalised have already expired, they will not be reinstated.
  • Credits awarded for Resold Nights should be awarded with the original expiry date except where the credits are expiring in less than 1 month where they will be given 1 month validity.
  • The owner must call reservations after the stay has been completed (after the last night of the booking) to confirm if the nights were used.
  • Should the owner wish to rebook the same apartment type, size and dates they just cancelled, they can do so without waiting a stand-down period. The penalized credits will be reinstated, provided they have not expired.

CONTACT

Reservation owner.reservations@wyn.com
Finance and levies accounts.receivable@wyn.com
Travel Club travel.club@wyn.com
Customer Care customerteam@wyn.com

INFORMATION

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