What is the Waitlist?

Has there ever been a time when your first choice of resort, room type or date for your next holiday was unavailable?

As a Club Wyndham owner, you have the option to place Waitlist requests, which could help you get that holiday you wanted!

When a cancellation is made, the availability is cross-referenced with Waitlist requests before becoming available in the general booking system again.

The system searches 24 hours a day, seven days a week for any cancellations that match a request, right up until 14 days* before the requested check-out date (30 days for Exotic resorts). Priority is given to those who have been waiting longest.

Top tips for getting a match

Request multiple resorts, room types and dates: This will improve your chances of finding a preferred option.

Think experience: When planning your holiday look for locations that will deliver the kind of holiday experience you are looking for! If you put your name on the Waitlist for multiple locations at one time, you’ll have a greater chance of finding a match.

Be flexible with dates: Try and give a broad timeframe to search, for example, any five to seven nights over a two-week period.

Check regularly: Any match will come through by email so look regularly. New openings will be released within 48 hours of someone making a cancellation.

Whilst we have hundreds of Waitlist matches every week, and many delighted Owners, a Waitlist Request is not a guarantee of a booking. We simply cannot predict if another Owner will cancel the exact dates that you require.

What are the Rules?

You may request a waitlist from:

  • 13 months to 15 days prior to check-out date at Club Wyndham South Pacific Resorts1
  • 13 months to 15 days prior to check-out date at Exotic Resorts (Fiji)1
  • 11 months to 15 days at Club Wyndham, the Club (US) resorts1
  • 8/9 months to 15 days at Club Wyndham® Plus resorts2
  • 9/11 months to 15 days for Club Wyndham Asia Access2
  • 3/11/12/13 months for Associate Resorts3
  1. As set out in the Club Wyndham South Pacific Guidelines and Regulations and PDS
  2. As set out in the Lifestyle by Wyndham program
  3. Booking windows depend on your tier of Lifestyle by Wyndham membership

The Waitlist must follow all Club Wyndham South Pacific Guidelines & Regulations:

  • Owners must Waitlist a full 7-night stay when the desired check-in date is more than 9 months in advance ONLY during Red Season 1 and 2
  • In any other season, owners can Waitlist less than 7 days up to 13 months in advance
  • The weekend 2-night minimum also applies – you are unable to Waitlist for just a Friday night unless a Thursday or Saturday night has already been confirmed. You are unable to Waitlist for just a Saturday night unless a Friday or Sunday night has already been confirmed.

Putting on a Waitlist

  1. First, contact the Owner Reservations team by phone or email, and provide the resort/s, date/s, and room type/s you want, to create the Waitlist.
  2. You must nominate an email address and, ideally, a mobile phone number for the team to contact you. Make sure it is an email address you check regularly and set your junk mail/spam settings so you accept emails from SPwaitlist@wyn.com
  3. Within 72 hours of your Waitlist being created, we will email you to confirm that your Waitlist is in place. This email will contain the details of resort, dates, and room type that the Waitlist is searching for.
  4. If a match is found, the system will automatically email a ‘Waitlist Offer’ to your email address, and the accommodation will be held for 48 hours, giving you time to consider the offer and respond. We will also try to send you an SMS when a match has been found.
  5. Now sit back and relax, and we’ll do the searching for you!

How do I accept a Waitlist offer?

Simply respond to the email offer or speak with one of our friendly Owner Services team within 48 hours.

Owner Services can be contacted on (AUS) 1300 850 160 (NZ) 0800 850 160 (FJ) 008 003 263 during office hours.

Be sure to advise if the Waitlist offer you are accepting is to replace an existing reservation so that the existing booking is cancelled. Our team cannot assume this.

If there are any applicable fees associated with this reservation (e.g. Housekeeping) we will need to speak with you to arrange payment prior to confirmation. Please be aware your reservation is not confirmed until all applicable fees are paid and a confirmation number is issued.