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Sometimes the unexpected happens…

Sometimes even the best-laid plans can be brought undone by a change in circumstances. That’s why we have made amending or cancelling your booking simple!

You can access, amend or cancel your holiday reservations either by phoning Owner Services (some cancellations may be subject to a fee) or logging into your Club Wyndham account.

 

To Cancel Your Booking

 

1. Login to your Owner account and click on the ‘Online Reservation’ tab
2. Enter your Club Wyndham Owner number and password
3. Click on ‘Reservation History’
4. Select the booking you wish to cancel and click ‘Yes, Cancel this Reservation’

You will avoid penalty (or loss of Vacation Credits) in the following cases: 

  • If you cancel within the periods set out below; or
  • If another Owner books the period you have cancelled (if you cancelled after the date on your confirmation letter)

For bookings made at Club Wyndham South Pacific Resorts, you can cancel: 

  • 30 days before use when booked 13 months to 61 days in advance
  • 10 days before use when booked 60 to 15 days in advance
  • 48 hours before use when booked 14 days to 48 hours in advance
  • No cancellations are permitted for bookings made less than 48 hours prior to use
  • Cancellation policies may vary at Associate Resorts

To Amend Your Booking 

 

You can make and cancel bookings online through your Club Wyndham website, however if you wish to add or remove a night, without having to cancel the whole booking or combine bookings, your best method is to contact Owner Services team on AU 1300 850 160 NZ: 0800 850 160 or owner.reservations@wyn.com.

Attempting to make these changes yourself online will result in having to cancel and re-book which may result in a loss of your booking. If the booking contains expired vacation credits, a new booking must be made on the same day to ensure that the credits do not expire from the account. The check-in date for the new booking must not exceed 13 months from the date the credits expired. Emergency cancellations are considered on a case-by-case basis and require appropriate documentation.