Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
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Club Wyndham Port Douglas
QLD COVID INFORMATION: Please visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19 to familiarise yourself with the QLD health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**Ironman Event: On the 2nd Sunday of June each year, Cairns hosts the Annual Iron Man Event. This involves road closures which will significantly affect travelling times to and from the airport. Please visit the Cairns Ironman website for more information.
- Reception is open 24 hours, seven days a week.
- Parking within the resort is limited and is on a first come first served basis. There is ample parking on Port Douglas Road immediately adjacent to the property. We recommend when the car park is full drop your bags at reception and then park. Parking cannot be reserved and/ or held.
- Club rooms are positioned within Club Wyndham Port Douglas.
- Transfer options:
- SR Transport offers a non-stop, direct service meeting flights.
- SR Coaches provides complimentary baby seats & booster seats for guests travelling with infants. Please mention at time of booking. 0-18 months will have rear facing baby seats. 18 months and above will have forward facing baby seats. 5 years and above will have a booster seat.
- The SR driver will meet you at the baggage carousel number 3 for all domestic flights, with your name on a board.
- Excellence Coaches offers a non-stop, direct service meeting flights daily on an hourly schedule. Excellence Coaches also offers discounted return fares when arrival & departures transfers are booked together.
- Excellence staff will meet you at the luggage carousel with a sign when you arrive at the airport.
- After Hours Transfers for Early Arrivals and/or Late Departures
- Majority of the transfer companies operate buses regularly between 6AM – 5PM. With any flights requiring a bus between 5PM – 5AM, it may incur additional charges as they will be classified as private transfers. Please ask reception staff for more information if your flight requires after hours transfers.
- To make a transfer reservation we require the following information:
- The name and confirmation number for your Ramada Reservation
- Flight number
- Arrival /Departure time
- Number of people travelling
- Ages of the Children travelling (if applicable)
- Contact number
- Preferred company
- To make a booking with either of these services, please confirm by email to reception.portdouglas@wyn.com with the above information which also acknowledges the service providers cancellation conditions and room charge approval.
- The transfer charge is applied directly onto your room account. These companies have strict cancellation policies & any transfers cancelled within 72 hours of travel may incur 100% cancellation fees.
- Please note there may be a delay between your flight arrival & your shuttle departure time. No refunds will be given if you choose an alternative form of transportation at the airport.
- All bookings are made on your behalf. Bookings and travel terms are between the guest travelling and the transport operator. Any discrepancies or refunds must be dealt directly with the transport operator and the resort cannot be held liable or responsible.
- A $1 deposit or credit card imprint is required upon check-in.
- Hotel Rooms at this resort sleep a maximum of two people and contain tea and coffee making facilities only.
- One-Bedroom Grand Apartments: There are 2 x One-Bedroom Grand apartments at this property. One has shower only (no bath) and the other has a shower over a corner bath. You may request shower only for mobility reasons, however this cannot be guaranteed.
- Beds cannot be split into singles in the One-Bedroom apartments
- Rooms are not interconnecting and we cannot guarantee adjacently placed rooms or specific locations.
- The Resort can offer high chairs for guest rooms on request
- Free wireless connection is available in all guest rooms and public areas.
- The resort has a public washer and dryer available. Laundry tokens are free of charge to all Club Wyndham Owners. Please collect tokens from Reception.
- This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Chrome Cast – Stream your favourite subscription content eg. Netflix, Disney+, Amazon Prime, Stand etc.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities to Owners:
- Pool Table & Accessories
- Table Tennis Table & Accessories
- Giant Outdoor Chess Set
- Board Games
- Bike Hire
- Dart Board
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
