In the last few days, you may have seen more news coverage about a third wave of COVID-19, fueled by a more contagious variant.

We are starting to see some signs of this third wave affecting the hospitality industry, and even our own operations. We anticipate this will grow in the coming days and weeks.

POSSIBLE EFFECTS ON STAFFING
Earlier in the year, we experienced staffing issues at a number of resorts and in Owner Services due to cases of COVID-19 and the mandated isolation periods among those with lesser symptoms. Those combined to impact service levels, call queues and, in some cases, disruptions in the supply chain which then impacted services we could provide. Many other businesses experienced similar problems.

We are yet to see this level of disruption from the third wave of COVID-19 but we are bracing ourselves in case staffing levels or supply chains are affected in the coming weeks. We expect that wave itself will only last a few weeks.

POSSIBLE EFFECTS ON RESORT STAYS
We have seen cases of COVID-19 at club resorts and we expect this will continue. The virus is far too pervasive to prevent these and medical experts say the prevalent variant of COVID-19 is now even more transmissible.

Our resort teams will manage these situations as they emerge. If you test positive and are required to serve a mandatory isolation period, and it is not permissible or possible for you to drive home and serve the isolation order there, our teams will do the best they can to accommodate you on property or help you find accommodation elsewhere. Due to the high occupancy rates at some locations, there is the possibility you may need to stay at alternative accommodation.

In the cases of an extended stay at a club apartment, you can utilise your vacation credits or pay cash at the rate offered under Fun Time – or you can pay in both cash and credits.

If you test positive for COVID-19 before travelling and have to cancel your reservation, you may be eligible to have your credits returned under the club’s existing guidelines and regulations. If you find yourself in this situation, please contact our Owner Services team:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

For the latest updates on COVID-19 and all else club-related, please consider joining our owner Facebook group using this link. You will need to provide your owner number to join.

A FINAL NOTE ON OUR TEAMS
A third wave of COVID-19 will translate into additional work and pressure for our teams. We ask that you please show consideration and understanding. Unfortunately, the hospitality sector has lost many experienced and capable professionals due to the uncertainty brought about by COVID-19 and the restrictions during 2020 and 2021. It is important to us that we retain quality staff and your courtesy towards them would be much appreciated.

Our teams enjoy serving you, our valued owners, and they are thankful for the patience and support you have shown throughout the pandemic so far. We are truly grateful for the incredible feedback we have received.

We have all come a long way together since 2020. We look forward to even fewer restrictions and to welcoming you to your club resorts soon.

Warren Cullum
Senior Vice President Operations