Before you go – Dunsborough

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Dunsborough

REFURBISHMENT: This resort is currently undergoing an exciting refurbishment. As of Dec 2022 approximately 50% of the resort will be completed, with the remainder scheduled from June 2023. All refurbished rooms will have a walk in shower only(no bathtub). Rooms with spa baths cannot be guaranteed.

WA COVID INFORMATION: Please visit: https://www.wa.gov.au/government/covid-19-coronavirus to familiarise yourself with the WA health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.

Being GREEN There is fresh linen and towel in your room when you arrive. However, we don’t change this every day.  For bookings staying more than 8 days, we’ll change your linen on the fourth day.

CRITICAL INFORMATION – MUST READ: Effective from Monday 12^th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

Toby’s open daily. Happy Hour from 4:00 PM-5:30 PM. Dinner if available from 5PM till 8.30PM

Click and collect pizza’s daily from 12 midday till 8.30PM.

Saturday and Sunday breakfast from 8am to 11:30am.

**Large Vehicle Parking: There are limited parking bays for large vehicles including motor-homes, caravans, boats and large trailers. Please contact the resort in advance to check car park availability. Please be aware that you may be required to park large vehicles off site at a prearranged secure venue. If your vehicle is longer or wider than 10.5m (L) and 2.5m (W) you will have to arrange for parking off site. The resort has an arrangement with Dunsborough Lakes Caravan Park (ph. 08 97568300) located 6mins from the resort which offers large vehicle parking at a minimal cost. The resort can also provide wheel clamps for added security if required. For any further queries, please contact resort directly.**

**Schoolies: Mid to Late November in Dunsborough each year is “Leaver’s Week”, when High School leavers celebrate the end of school. There may be increased noise & activity in and around the Resort. Please note, that  special “House Rules” will apply for any Owners or guests participating in Schoolies/Leaver’s Week festivities. $500.00 Security Deposit is also required no later than 7 days prior to arrival. This will be refunded within 14 days of departure, providing apartment is left in acceptable condition**

• All of the Two Bedroom Grand units are on the second level only. None are ground floors. There is a lift on one side of the resort but there are limited Two bedroom Grand rooms on this side so the request cannot be guaranteed. There are 6 steps to take from the lift level to room level.
• Club Wyndham Dunsborough is a 2.5 – 3 hour drive from Perth Airport (see directions via Google Maps). We
  are 25 mins from Busselton Airport. There is now direct flights from Melbourne to Busselton. Website for information is here.
• Reception operates seven days from 7:00am to 11:00pm. Please call if arriving after 9:30pm to advise resort staff of the later check-in.
• A $1 deposit on credit card or $100 cash bond is required upon check-in.
• Owners Drinks is every Tuesday from 4-5pm.
• There is no secure undercover parking available at the property, however ample free parking outdoors.
• Club Wyndham Dunsborough is a two-storey walk-up and there are no elevators. If mobility is an issue, a ground floor apartment can be requested at the time of booking, however, this cannot be guaranteed. (subject to availability) 2-Bedroom Grand Suites are not on the ground floor located on upper floors only. Bookings cannot be changed by the resort. Owners need to call Owner services to change room type and/or room levels. The resort have 3x special needs rooms.
• Walk-in showers only in all room types
• Two-bedroom apartments have one bathroom only. Please check your confirmation regarding your room level as ground floor and upstairs room changes cannot be made on check in. All two-bedroom units have a sofa bed and sofa bed kits must be requested.
• Bathrooms are equipped with a shower/bath combination and are not suitable for Owners with mobility issues. It’s recommended Owners request a special needs room that feature accessible/walk-in shower. Special needs room is 2 pax only.
• Pool and spa are open year-round and is heated. The communal outdoor spa pool will remain open and heated throughout this period to enjoy a warm spa during those cold winter days.
• Wireless Internet & Movies are available and payable to the resort. This service does incur additional fees and charges of $3-$5 approx. Use of Wireless Internet is limited to six devices at any one time per Wireless Connection. Wireless Internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-Room movies is limited to Lifestyle Bronze and above owners based on tier level benefits. *Club Wyndham Managed Properties only.
• If you are a Lifestyle member, your holiday groceries can now be ordered through Coles online! Log in to lifestylebywyndham.com with your Owner Number and the same password that you use for online bookings. Please note that Coles delivery is not available on weekends.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.

Chrome Cast – Stream your favourite subscription content eg. Netflix, Disney+, Amazon Prime, Stan etc.

Pets: Dogs under the size of 12kg are allowed at Club Wyndham Dunsborough. For more information please see the link here. Other pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies. Only 1 dog is allowed to stay and this is in a 2-bedroom dog friendly room. Dogs cannot stay in any other room type and check out is at 10am.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

• Tennis Equipment
• Table Tennis
• Push Bike and E-Bike Hire
• Stand Up Paddleboards
• Kayaks
• Tennis
• Basketball
• Fishing Equipment
• Board Games
• Large Chess Set

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.