Thank you for your patience recently while our teams have faced service challenges created by the spread of COVID-19 and mandatory isolation requirements.

I am pleased to inform you that temporary restrictions on new bookings at the club’s Australian properties in January have now been lifted at a majority of the affected resorts.

The properties where those restrictions still exist are as follows:

• Club Wyndham Kirra Beach (until 20 January)
• Club Wyndham Melbourne (until 23 January)
• Club Wyndham Ballarat (until 23 January)
• Club Wyndham Cairns (until 26 January)
• Club Wyndham Port Douglas (until 26 January)
• Club Wyndham Coffs Harbour (until 31 January)
• Club Wyndham Coffs Harbour Terraces (until 31 January)
• Club Wyndham Dinner Plain (until 31 January)
• Club Wyndham Phillip Island (until 31 January)
• Club Wyndham Perth (until 31 January)
• Club Wyndham Lakes Entrance (until 31 January)

Our Owner Services team continues to deal with challenges as a result of COVID-19 cases and we would continue to suggest you only call the team if the matter is urgent or can only be finalised through Owner Services. Our team is doing everything possible to meet these challenges but it does need your understanding at this time.

To ensure you receive all the latest updates, please consider joining our owner Facebook group using this link. You will need to provide your owner number to join.

The last fortnight in particular has been a tough time for the club, and the entire hospitality sector, and we appreciate the support from club owners as we have worked on solutions. We look forward to welcoming you soon.

Warren Cullum

Senior Vice President Operations