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We’ve listened. Ongoing fuel shortages are affecting travel, so we have temporarily amended the club’s cancellation guidelines to provide you with greater flexibility and peace of mind.
This temporary update applies to owners with check in dates up to April 30 and who can demonstrate that they are directly impacted by fuel shortages – for example, through flight cancellations, delays, or an inability to reach their destination.
Affected owners may cancel without penalty up to seven days prior to check-in. If the cancellation window was already shorter than seven days, that existing window continues to apply.
All vacation credits used for impacted bookings will be returned to your account in full, provided the cancellation is made at least seven days prior to check-in.
Expired vacation credits will be treated in accordance with existing club guidelines. Owners will be able to rebook those credits on the day of cancellation for travel up to 13 months from the original expiration date, as per current guidelines.
This policy applies to reservations with check-in dates up to April 30, but we will continue to monitor the situation closely, and update these guidelines as needed.
Contact Owner Services
If your upcoming travel is directly affected by the fuel shortage, please contact Owner Services:
AU: 1300 850 160
NZ: 0800 850 160
FJ: 008 003 263
International: +61 7 5512 8021
Email: owner.services@wyn.com
Our team is here to support you. Due to increased call and email traffic, you may experience longer wait times, but our team is committed to assisting you as quickly as possible.
If you are still planning to travel, additional availability may open up in the coming weeks. We recommend using the club website to Waitlist your preferred destinations and travel dates.
