January 20, 2021 | Owner Announcements
Wyndham Rewards is returning soon!
From March 1, 2021, members of the Privileges Elite and higher tiers will again be able to exchange their Privileges Qualified Credits (i.e. WMTS Credits) for Wyndham Rewards points. These members will have the opportunity to book future stays at thousands of Wyndham Hotels & Resorts properties around the world and at South Pacific destinations including:
Even with the relaunch of this benefit, the Privileges fee reduction announced in December 2020 will remain in place until March 31, 2021. The fees for January to March 2021 will be 44 per cent lower than the fees from January 2020. If you have already paid your membership fee for January 2021, the reduction will appear as a credit toward your next payment.
Every Anniversary Year, eligible Privileges members will be able to exchange Privileges Qualified Credits into Wyndham Rewards points once per Anniversary Year, subject to annual limits.
The below Privileges tier limits are effective from March 1, 2021:
Both Platinum and 100 Club members will now have the ability to exchange more Privileges Qualified Credits every year than previously (previous limit for both was 63,000).
A flat exchange fee is now applicable across all tiers: AU$69. This represents a substantial saving for all tiers. The exchange fee is applied to cover the cost of the additional administrative work, cost to exchange the credits and to address pricing risk due to currency fluctuations.
In addition, as outlined in the announcement in May 2020, one housekeeping token will be required per 10,000 Privileges Qualified Credits exchanged in order to complete the transaction. Only current housekeeping tokens will be accepted; you cannot use borrowed housekeeping tokens. If no housekeeping tokens are available, an AU$116 fee is payable in place of each token required.
The exchange value for credits is the same across all tiers, instead of the staggered exchange rate previously applicable.
All Privileges members will receive 4.5 Wyndham Rewards points for every Privileges Qualified Credit.
Going forward, Privileges Qualified Credits used in a transaction will need to have six months’ validity. This validity will be calculated from the date of application.
From March 1, you will be able to fill out a simple online form through your Club Wyndham South Pacific Dashboard and your request will be automatically sent to Owner Services. In the coming weeks, we will upload the form and email members with instructions on how to use it.
While these changes have been made to the Privileges program by Wyndham Destinations Asia Pacific, we would like to remind you that the terms and conditions of the Wyndham Rewards program are at the discretion of Wyndham Hotels & Resorts, a separate public listed company to Wyndham Destinations. Once credits have been exchanged for Wyndham Rewards points, neither Club Wyndham South Pacific or Wyndham Destinations Asia Pacific has any control over use of the reward program or ability to provide compensation or refund in response to changes to Wyndham Rewards’ terms or conditions, even those related to COVID-19.
We hope you enjoy the Wyndham Rewards program and the properties offered through the exchange.
We have attached some further details regarding the operation of the Privileges program and the basis for some of the decisions made by the Developer which we hope will be informative for you.
If you have any queries about your Privileges membership, please email email@example.com
Your Privileges team
How Privileges works
Through the Privileges program, the Developer – Wyndham Destinations Asia Pacific – purchases products or services (in this case, Wyndham Rewards points) at its own cost and provides them to Privileges members. In return, the Developer receives Privileges Qualified Credits from Privileges members.
The Developer recovers its costs from the sale or use of the credits it receives from the exchange. The objective is to provide benefits to Privileges members while achieving a financial balance and not operating the program at a loss to the Developer.
The Developer monetises the credits by making bookings and providing them to its guests, just as all club owners are entitled to do, subject to club guidelines. The Developer may sell the bookings through an online platform or other avenues, including through Developer benefits like One Time credits and Fun Time. This is not a new process; many current owners would have first trialled club accommodation through a discounted stay made possible through this exchange mechanism.
It is important to note that the Developer must comply with the same booking rules as any Club Wyndham South Pacific owner when it makes bookings (for example, the 13-month window).
These bookings do not place additional pressure on availability. The Developer is making bookings with credits which would otherwise be used by owners. The amount of credits on issue does not change.
Why have you changed the limits and increased the validity requirements?
While travel by timeshare owners is still strong in the post-COVID-19 market, it may take some time for the rest of the leisure market to recover. Therefore, it may take some time before the Developer can utilise the credits it receives in a way that balances the costs of the Privileges program.
Our entire team is passionate about ensuring you have additional ways to use your credits. Thank you for your patience as we ensure more Privileges benefits are relaunched in a way that is sustainable now and into the future.