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Resort Update – 9 June

June 9, 2021 | Latest Announcements

 

The Victorian Government has announced that Melbourne’s lockdown will cease this Friday, however, there will continue to be restrictions on travel for people in the state capital.

The latest border and gathering restrictions in Australia for all states and territories are available at the Australian Government’s COVID-19 Restriction Checker. New Zealand’s restrictions can be found at the national Unite Against COVID-19 page.

We continue to monitor restrictions as they happen and there will be future updates to the COVID-19 cancellation policy as they change. Our team seeks to follow hard dates where possible as we try to balance cancellation flexibility with giving Club Wyndham South Pacific owners every chance of using their existing reservations.

CLUB WYNDHAM MELBOURNE
Club Wyndham Melbourne will open from Friday, June 11, but will only be able to accept owners or guests who have travelled less than 25 kilometres in line with state restrictions.

Our Owner Services team will offer all owners with reservations at Club Wyndham Melbourne with a check-in date on or before Thursday, June 17, the opportunity to cancel.

REGIONAL VICTORIAN PROPERTIES
The five regional Victorian properties – Club Wyndham Torquay, Club Wyndham Ballarat, Club Wyndham Dinner Plain, Club Wyndham Lakes Entrance and Ramada by Wyndham Phillip Island – are open.

There are some government restrictions to consider when staying:

  • Pools and gyms can re-open but some other amenities may have restrictions
  • Food and beverage options onsite may be limited
  • Check-in by scanning QR codes is now a state requirement
  • Reservations must encompass one ‘social bubble’ or be only the one family
  • Proof of address may be required, as Melbourne residents can only travel 25 kilometres

Owner Services will offer all owners with reservations at regional Victorian properties with a check-in date on or before June 17 the opportunity to cancel. This will cover travellers from interstate and New Zealand.

VICTORIAN RESIDENTS
Most Australian states and territories still have in place some restrictions on travel from Victoria. Therefore, our Owner Services team will invite Victorian owners intending to travel outside the state with check-in dates on or before June 17 to cancel their reservations.

If any of these invitations to cancel apply to you, please confirm the cancellation using the message that the Owner Services team will send you and the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

If you do not receive a text message, your reservation remains confirmed. We will not process a cancellation without the owner’s confirmation unless a resort is actually closed, as many owners have gifted reservations to family and friends.

Please note that it is your responsibility to ensure your booking is cancelled.

If you have an upcoming reservation that does not fall within the bounds of this policy but you believe should be cancelled, I invite you to talk to one of our friendly Owner Services team.

OWNER SERVICES
The team sends messages based on your residential address on file. If you have reason to believe your address on file may not be up-to-date, please contact us to change it:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

Join our owner Facebook group using this link for the latest updates. You will need to provide your owner number to join.

Thank you for your continued patience as we seek to navigate the latest developments in the COVID-19 pandemic. We all hope for an easing of restrictions and the opportunity to welcome you back to your resorts soon.

 

Warren Cullum
Senior Vice President Operations

Posted by Admin