February 15, 2021 | Latest Announcements
After the emergence of new community cases in New Zealand, the national government has announced an escalation to level three restrictions in Auckland.
For the latest on the border and gathering restrictions in New Zealand, please review the national Unite Against COVID-19 page. For updates on Australian restrictions, including the Victorian Government’s lockdown, you can visit the COVID-19 Restriction Checker.
NEW ZEALAND RESTRICTIONS
The new restrictions in Auckland mean that residents are not permitted to travel for leisure purposes. Owner Services are therefore sending messages to owners from Auckland who have reservations with check-in dates on February 15 to 17, inviting them to cancel.
If this applies to you, please confirm the cancellation using the message that the Owner Services team will send you and the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.
Our COVID-19 team is closely monitoring the situation along with the lockdown in Victoria, and will continue to adjust the COVID-19 cancellation policy as required, in line with health advice and government restrictions and issue updates as required.
Please note that it is each owner’s responsibility to ensure a booking is cancelled. Unless a resort is actually closed, we will not process a cancellation without confirmation from the owner.
If you do not receive a text message, your reservation remains confirmed.
Text messages from Owner Services are sent based on the residential address that the team has on file. If you think we may not have the right one, please contact us to change it:
AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email firstname.lastname@example.org
You can find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.
We empathise with those owners who are now locked down or more restricted in their movements, as well as those whose holidays have been disrupted. We look forward to welcoming you back to your resorts soon.
Senior Vice President Operations