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Resort Update – 09 November

November 9, 2020 | Latest Announcements

MELBOURNE UPDATE
After the further easing of travel restrictions in Victoria, your club property in the state capital, Club Wyndham Melbourne, has re-opened today.

For the first time in four months, the team is excited to welcome owners and guests back to the property. At this stage, we expect the hotel will be mainly utilised by people living in Victoria, so there is plenty of opportunity for people residing in the state’s regional areas to visit the city.

Given that the lockdown and travel uncertainty has lasted for months, the availability at the property extends well into the future. As Club Wyndham Melbourne has typically been busy in recent years, this availability represents an excellent opportunity to secure a family break during the upcoming school holidays.

Continuing availability at regional Victorian properties also presents an opportunity for people living in Melbourne to take an impromptu break from the city.

COVID-19 CANCELLATION POLICY
Some borders, in particular the Western Australian border, have eased in recent weeks. Our team is monitoring these movements closely and is currently working on an extension to the COVID-19 cancellation policy for December, which we aim to release this week.

OWNER SERVICES HOURS
Our Owner Services team is now available seven days a week: from 7am to 7pm Australian Eastern Standard Time (AEST) on Monday to Friday, 8.30am to 4.30pm AEST on Saturday and 8.30am to 12.30pm on Sunday.

You can contact our team in the following ways:
AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
owner.services@wyn.com

We are aware there have been lengthy wait times for the Owner Services team at some points during this year. While the cancellations and re-bookings the team has managed in 2020 have exceeded a normal year, we are also working on some systems behind the scenes to improve the wait time. We will let you know more once these systems are ready to go live.

Our latest updates are also available on our Facebook group, which you can access using this link. You will need to provide your owner number to join.

Thank you for working with us this year as we continue to navigate the global COVID-19 pandemic and the disruptions associated with it.

 

Warren Cullum
Senior Vice President Operations

Posted by Admin