COVID-19 Policy Updated

October 27, 2020 | Latest Announcements, Latest News

 

Download it in pdf format: here

 

Domestic COVID-19 Cancellation Policy
*All cancellations that are covered by one of the below policy will be refunded by overriding cancellation.
If the reservation has expired credits, a voucher will be issued within 14 business days and the voucher will allow for future travel until July 31, 2021.
State Policy Covers: Stay dates Cancel up to Reservations not covered
Victorian Owners Victorian owners for stays within Victoria Up to November 8* 24 hours prior to check-in Reservations made after October 27, 2020 will be subject to the standard cancellation policy.
Victorian owners for all interstate resort stays Up to November 30* 7 days prior to check-in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
New South Wales Owners NSW owners subject to VIC, WA, TAS and QLD border restrictions, or returning restrictions Up to November 30* 7 days prior to check-in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
Queensland
Owners
QLD owners subject to VIC, NSW, and WA border restrictions, or returning restrictions Up to November 30* 7 days prior to check-in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
QLD owners subject to TAS border restrictions, or returning restrictions Up to October 25*
Western Australia
Owners
Western Australian owners subject to all interstate border restrictions, or returning restrictions Up to November 30* 7 days prior to check-in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
Tasmanian
Owners
Tasmanian owners subject to all interstate border restrictions, or returning restrictions Up to November 30* 7 days prior to check-in Reservations made after October 12, 2020 will be subject to the standard cancellation policy.
South Australian
Owners
South Australian owners subject to VIC and WA border restrictions, or returning restrictions Up to November 30* 7 days prior to check-in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
South Australian owners subject to TAS border restrictions, or returning restrictions Up to October 25*
Australian Capital Territory Owners ACT owners subject to VIC and WA border restrictions, or returning restrictions Up to November 30* 7 days prior to check-in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
ACT owners subject to TAS border restrictions, or returning restrictions July 1 to October 25*
Northern Territory NT owners subject to VIC and WA border restrictions, or returning restrictions Up to November 30* 7 days prior to check in Reservations made after September 1, 2020 will be subject to the standard cancellation policy.
NT owners subject to TAS border restrictions, or returning restrictions Up to October 25*
New Zealand
Owners
New Zealand owners for all domestic resort stays Up to October 31* 7 days prior to check-in Reservations made after August 12, 2020 will be subject to the standard cancellation policy.
International COVID-19 Cancellation Policy
*All cancellations that are covered by one of the below policy will be refunded by overriding cancellation.
If the reservation has expired credits, a voucher will be issued within 14 business days and the voucher will allow for future travel until July 31, 2021.
Policy Covers: Stay dates Cancel up to Reservations not covered
International All resorts where the owner lives outside of the
country of the resort they have booked
Up to November 30* 30 days before check-in for bookings made 13 months to 61 days in advance
10 days before check-in for bookings made 60 days to 15 days in advance
Reservations made after July 8, 2020 will be subject to the standard cancellation policy.
International Resorts All stays at Club Wyndham Denarau Island, Club Wyndham Normandy, Club Wyndham Dreamland Bali 24 hours prior to check-in Reservations made after October 19, 2020 will be subject to the standard cancellation policy.
Posted by Admin