Before You Go – Tuscany, Italy

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Tuscany

CRITICAL INFORMATION – MUST READ: Effective from Monday 12^th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

**This resort is a rustic property in remote countryside with limited onsite facilities and narrow staircases. Outdoor parking is available and free of charge. Car park is approximately 100m from the resort via a gravel path. Should you require assistance with luggage, please let reception staff know upon check in. Staff can direct you to local markets for fresh food and delicacies.

**Seasonal Restaurant Hours: The onsite restaurant is closed during the winter season from approx. late October, until the following Easter. During this period the onsite restaurant will only open during Christmas and New Year, before closing again for the remainder of the winter season.**

**INTERNATIONAL TRAVEL: When travelling internationally you will require a valid passport with a minimum of six (6) months validity based on your return date to Australia or New Zealand. Wyndham do not issue visas or documentation for re-entry into Australia. It is your responsibility to check that you have current and correct documentation for departing Australia, entry into any countries visited, ports of call or re-entry into Australia. General visa advice can be obtained from www.visalink.com.au. Please ensure you visit this website regarding required visas. **

• Tourist Tax: This property requires a tourist tax which is collected from each booking upon checkout. The tax is a maximum 7.5 euros per stay or 1.5 euros per day, per person above 12 year old. This fee is subject to change.
• Reception Hours: April 8am to 8pm, May to September 8am to 11pm, October 8am to 8pm, November to March 9am to 6pm
• Please note due to COVID-19 RESTRICTIONS Reception hours have been temporarily reduced to 9am to 5pm Monday to Friday and will be on call during weekends.
• Stair Access: There is one flight of stairs to reach apartment 40 and two flights to reach apartment 53 on the second floor
• Car Hire & Transfers: Due to the remote location, we recommend hiring a car to get to Club Wyndham Tuscany, which is two and a half kilometres from the nearest village (Palaia), although Taxis are available to transport within the Tuscan countryside. Resort transfers are provided by a third party; Francesco – has a fleet of various size cars and minivans available. Guests can pay directly to the driver with a credit card. Resort transfers can be booked directly with our reception team by emailing reception@borgodicolleoliresort.com.
• The prices for 2-3 persons are as follows: Pisa airport or town is approx.  70 euros one way, Florence airport or town is approx. 130 euros one way, The price for 4 to 6 persons to Pisa and Florence is approx. 20 euros additional
• Pontedera Casciane Terme train station is approx. 40 euros one way
• Luggage Storage: is offered in the reception building at the entrance of the resort.
• Car Parking: Free Outdoor Car Parking

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a credit card service fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Wi-Fi is available at most resorts however it may incur additional charges.We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay (charges apply). Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a credit card service fee of 1.5%, in addition to the amount payable.