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Before you go – Torquay

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Torquay

CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

COVID-19 RESTRICTIONS – Whilst Covid-19 restrictions have eased in Regional Victoria, some restrictions may apply at the direction of the government, in which
the resort must comply.

EXTERNAL REFURBISHMENT 2022: The Unit Owner’s Corporation will be undertaking a 3 week refurbishment program at this property from 14 June 2022, with an estimated completion date of 7th July 2022, weather permitting. Works include, but are not limited to: Stage 1: Resurfacing of the external jacuzzi and childrens pool. Stage 2: Resurfacing of the external main pool. Both stages will not be done at the same time, so guests can use the other pool. The inside pool will not be affected and can continue to be used. There will be increased activity around the property as trades people carry out these works. Some noise may be experienced during this time. General hours of work will be from 7am to 5pm Monday to Friday, however the use of power tools and machinery will not commence before 9am. resort staff will keep you informed of any restrictions during your stay.

INTERNAL REFURBISHMENT 2022: The Unit Owner’s Corporation will be undertaking a 3 week refurbishment program at this property from 14 June 2022, with an estimated completion date of 7th July 2022. Works include replacing the carpets in all internal corridors. The replacement of carpet will be done in stages, and we will do all we can to assign owners and guests away from works. Works will include removal of old carpet, and relaying of new carpet. There may be times when access to rooms may be required to join the corridor carpet to the room carpet. In these instances the carpet layers will be supervised by resort staff. There will be increased activity around the property as trades people carry out these works. Some noise may be experienced during this time. General hours of work will be from 7am to 5pm Monday to Friday, however the use of power tools and machinery will not commence before 9am. resort staff will keep you informed of any restrictions during your stay.

  • Reception Hours: 24 hours.
  • Rooms do not have ocean views.
  • A $100 cash deposit or credit card imprint is required upon check-in.
  • The fridge in the 1 bedroom apartment is of a small size. All rooms, except Hotel rooms, have convection microwave ovens, not conventional ovens.
  • Hotel rooms currently do not have DVD players and some apartments do not have patio furniture.
  • Hotel rooms do not have washer/dryer, and there is no communal laundry at this property. Please check with Reception staff during your stay if you would like information on nearby laundromats. Dry cleaning is available, see Reception for details.
  • 1-Bedroom apartments have the shower over the bath.
  • Complimentary Wi-Fi is available in the common areas of the hotel only, WIFI is available in all Hotel rooms and apartments charged at $5 per day, includes up to 4  devices (complimentary for Lifestyle Bronze and above).
  • The indoor pool is a lap pool and is heated to 26 degrees
  • Please note the Studio Deluxe apartment is situated approximately 50 metres from the lift and approx. 200 metres from reception. May not be suitable for those with mobility issues.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Café/pool bar: Open seven days a week for breakfast from 8am to 11am and dinner on Thursday, Friday and Saturday nights from 5pm to 9pm. To see the most recent menu please click here.

Lobby café/bar: Open seven days a week, 24 hours a day. Coffee, Ice creams, pizza, snacks, drinks, beer and wine available. Online Pizza Orders are available 24 hours a day, pizzas made onsite daily. Note: the sale of alcohol may not be available at some times during the day in compliance to our liquor licence.  

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.

Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

  • Bike Hire
  • Surfboards
  • Motorised Scooters
  • Tennis

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm (noon).
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable. To

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