Before you go – Torquay

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Torquay

**Alert: As a precautionary measure, as part of our COVID-19 risk reduction plan, we have closed our gym, indoor swimming pool and outdoor spa until further notice. The outdoor swimming pool, tennis court and bike hire are still available.

**Alert: The Unit Owner’s Corporation will be undertaking a refurbishment program at this property from June/July 2020, with an estimated completion date of end of September 2020, weather permitting. Works include, but are not limited to: External painting and rendering, internal painting including walls, ceilings, doors & stairwells), line marking in basement car park, pathways repairs. During this time, some facilities may be impacted at certain times. Resort staff will keep you informed of any restrictions during your stay.

**The onsite restaurant is still closed however the café/bar overlooking the pool has re-opened and is serving food although it is a limited offering. The café/bar opens at 7:00am, its closing time varies but roughly 9:00pm if it is quiet.**

  • Reception Hours: Sunday to Thursday 7:00am – 9:00pm; Friday and Saturday 7:00am – 11:00pm. For arrivals outside of these hours please contact the Resort directly on +61 3 5261 1500.
  • Rooms do not have ocean views.
  • A $100 cash deposit or credit card imprint is required upon check-in.
  • The fridge in the 1 bedroom apartment is of a small size. All rooms, except Hotel rooms, have convection microwave ovens, not conventional ovens.
  • Hotel rooms currently do not have DVD players and some apartments do not have patio furniture.
  • Hotel rooms do not have washer/dryer, and there is no communal laundry at this property. Please check with Reception staff during your stay if you would like information on nearby laundromats.
  • 1-Bedroom apartments have the shower over the bath.
  • Complimentary Wi-Fi is available in the common areas of the hotel only, WIFI is available in all Hotel rooms and apartments charged at $5 per day, includes up to 4  devices (complimentary for Privileges Elite and above).
  • If you are a Privileges member, your holiday groceries can now be ordered through Coles online! Log in to privilegesbywyndham.com with your Owner Number and the same password that you use for online bookings, and then click on ‘Resort Benefits‘ on the top menu for more details.
  • The indoor pool is a lap pool and is heated to 22 degrees
  • Please note the Studio Deluxe apartment is situated approximately 50 metres from the lift and approx. 200 metres from reception. May not be suitable for those with mobility issues.
  • This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm (noon).
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.