Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
Please be aware that, in New South Wales, there are some government restrictions on how far you can travel or where you can go if you are not fully vaccinated. You may therefore be asked about your vaccination status upon arrival at the resort and at local tourist attractions, restaurants, bars, cafes and other establishments.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**Please visit https://www.nsw.gov.au/covid-19/rules to familiarise yourself with the NSW health recommendations prior to commencing your travel in NSW. This includes important information regarding vaccination requirements per the NSW government’s roadmap to reopening.**
**RESORT CLEANING**The Resort is undertaking a cleaning and chlorination program for all pools and spas every second Monday evening, these areas will be closed from 5:00pm on those evenings.**
**LIVE ENTERTAINMENT: Please note that several Food & Beverage outlets around the property are privately owned & operated. Live entertainment is provided on most weekends, and occasional week days. The Country Club Hotel and Whitesands Conference Centre are open until 3.30am. Please be aware that some noise may carry to apartments during these times.**
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities to Owners:
Does your reservation include an apartment move during your stay? The following guidelines apply:
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable. out of