Before you go – Rotorua

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Rotorua 

NZ COVID INFORMATION: Please visit the below links to familiarise yourself with the NZ health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.

https://covid19.govt.nz/alert-levels-and-updates/current-alert-level/

https://covid19.govt.nz/covid-19-vaccines/covid-19-vaccination-certificates/my-vaccine-pass/

https://covid19.govt.nz/traffic-lights/

CRITICAL INFORMATION – MUST READ: Effective from Monday 12^th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

**Alert: As a precautionary measure, as part of our COVID-19 risk reduction plan, , a maximum of three (3) people will be allowed in the gym at any given time and four (4) in the spa.

**For important information before you travel overseas, we recommend you visit the smarttraveller.gov.au website **

**INTERNATIONAL TRAVEL: When travelling internationally you will require a valid passport with a minimum of six (6) months validity based on your return date to Australia or New Zealand. Wyndham do not issue visas or documentation for re-entry into Australia. It is your responsibility to check that you have current and correct documentation for departing Australia, entry into any countries visited, ports of call or re-entry into Australia. General visa advice can be obtained from www.visalink.com.au. Please ensure you visit this website regarding required visas.**

• Reception Hours are from 8:00am to 6:00pm, 7 days.
• Check in time is 4:00pm. Should you arrive after 6:00pm, kindly inform the resort prior to 6:00pm. An after hours check in procedure is available.
• The licensed cafe opening hours are Tuesday to Friday 6pm – 9pm, Saturday 9am – 2pm & 6pm – 9pm, Sunday 9am – 2pm. Monday closed. This service is privately owned and managed.
• All apartments are 2 storey with an internal staircase and bedrooms located upstairs. However, the special needs apartment has an entry ramp and bathroom with two bedrooms (one with a Queen bed, one with two Single beds) are located downstairs. A limited number of child safety gates are available at the resort. Please request at time of booking. These are provided free of charge and are subject to availability.
• Air conditioning is only on the living room area
• NZ$100 deposit or credit card imprint is required upon arrival.
• Pool Towels are available at reception and a $10 refundable bond is charged against the room per towel.
• Club Wyndham Rotorua is located 20 minutes from the Rotorua Town Centre. There is NO public transport to and from the resort.
• The resort is situated on a canal. Most units have direct water access and may not be suitable for families with young children. You can request a unit away from water but this cannot be guaranteed. Please ensure children are supervised at all times.
• Apartments have heating and cooling units in the living area.
• The outdoor pool is not heated.
• Two and three-bedroom apartments have one bathroom. Only three-bedroom deluxe apartments feature a second toilet.
• Owner can request cots, high chairs and stair guards, free of charge. Must be requested at time of booking, and is subject to availability.
• Wireless Internet & Movies are available and payable to the resort. Use of Wireless Internet is limited to six devices at any one time per Wireless Connection. Wireless Internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-Room movies is limited to Lifestyle Bronze and above owners based on tier level benefits.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Chrome Cast – Stream your favourite subscription content eg. Netflix, Disney+, Amazon Prime, Stand etc.

Pets: Pets are not allowed at most Club Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Wi-Fi is available at most resorts via LSP system, this may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

• Tennis Equipment
• Outdoor Table Tennis
• Board Games
• Fishing Gear
• Badminton Set
• DVD’s
• Outdoor Chess Set
• Portable BBQ Set
• E-Bike Hire

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time 12:00pm (noon).
• For a room move, guests may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.