Before you go – Rotorua

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Ramada Rotorua 

**Alert: As a precautionary measure, as part of our COVID-19 risk reduction plan, , a maximum of three (3) people will be allowed in the gym at any given time and four (4) in the spa.

**For important information before you travel overseas, we recommend you visit the smarttraveller.gov.au website **

**INTERNATIONAL TRAVEL: When travelling internationally you will require a valid passport with a minimum of six (6) months validity based on your return date to Australia or New Zealand. Wyndham do not issue visas or documentation for re-entry into Australia. It is your responsibility to check that you have current and correct documentation for departing Australia, entry into any countries visited, ports of call or re-entry into Australia. General visa advice can be obtained from www.visalink.com.au. Please ensure you visit this website regarding required visas.**

  • Reception Hours are from 8:00am to 6:00pm, 7 days.
  • The licensed cafe opening hours are Tuesday to Friday 6pm – 9pm, Saturday 9am – 9pm, Sunday 9am – 2pm. Monday closed.
  • All apartments are 2 storey with an internal staircase and bedrooms located upstairs, however special needs apartment has an entry ramp and 1 bedroom located downstairs. A limited number of child safety gates are available at the resort. Please request at time of booking. These are provided free of charge and are subject to availability.
  • NZ$100 deposit or credit card imprint is required upon arrival.
  • Pool Towels are available at reception and a $10 refundable bond is charged against the room per towel.
  • Ramada Rotorua is located 15 minutes from the Rotorua Town Centre. There is limited public transport to and from the resort.
  • The resort is situated on a canal. Most units have direct water access and may not be suitable for families with young children. Can request a unit away from water but cannot be guaranteed. Please ensure children are supervised at all times.
  • Not all apartments have air conditioning.
  • The outdoor pool is not heated.
  • Three Bedroom apartments are quite small and more suitable for a lower occupancy of 6 people.
  • Two and three-bedroom apartments have one bathroom. Only three-bedroom deluxe apartments feature a second toilet.
  • Owner can request cots, high chairs and stair guards, free of charge. Must be requested at time of booking, and is subject to availability.
  • WiFi is available for guest use however, due to the remote location of the resort, connectivity is intermittent. WiFi can be accessed at Reception and the Restaurant areas free of charge for all Owners. Privileges Owners, Elite and above, receive complimentary in-room WiFi. Charges apply to all other Owners when using in-room WiFi.
  • If you are a Privileges member, your holiday groceries can now be ordered through Countdown online! Log in to privilegesbywyndham.com with your Owner Number and the same password that you use for online bookings, and then click on ‘Resort Benefits‘ on the top menu for more details.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.

Wi-Fi is available at most resorts however it may incur additional charges.We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm (noon).
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.