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Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
Please be aware that, in New South Wales, there are some government restrictions on how far you can travel or where you can go if you are not fully vaccinated. You may therefore be asked about your vaccination status upon arrival at the resort and at local tourist attractions, restaurants, bars, cafes and other establishments.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**Please visit https://www.nsw.gov.au/covid-19/rules to familiarise yourself with the NSW health recommendations prior to commencing your travel in NSW. This includes important information regarding vaccination requirements per the NSW government’s roadmap to reopening**.
**Please note this is not a Club Wyndham Managed property, Lifestyle benefits do not apply**
** CRITICAL INFORMATION: All facilities, at this property, including the swimming pool, are privately owned by the Golf Club and are NOT available to Wyndham owners and their guests. It is an “APARTMENT ONLY” property. Apartments now have Wi-Fi. Foxtel is not currently available, and there is no on-site restaurant. Check-in is facilitated by a mobile Manager who will contact you a few days prior to arrival to arrange key collection. Please ensure your mobile number is noted on your booking. To contact the mobile Manager please call 0437 224 216 **
** Owners and their guests are permitted to use the facilities at Club Wyndham Shoal Bay (subject to Covid-19 restrictions). Please contact Club Wyndham Shoal Bay on 024984-8100 or visit Shoal Bay Reception to arrange your day pass and resort map. Pool towels are also available from the Reception Desk.**
BALCONY RECTIFICATION WORKS JUNE 2021: A privately owned apartment at this property will be undergoing balcony rectification works from 14th June 2021 for approximately 7 days., weather permitting. Hours of work will be 7am to 7pm, and some noise can be expected due to the use of jackhammers and power tools. We apologise for any inconvenience this may cause.
CLOSURE OF CLUB WYNDHAM SHOAL BAY GYM: For owners staying at Club Wyndham Port Stephens, who would like to use the gym facilities at Club Wyndham Shoal Bay, are advised that it will be closed until further notice due to Covid-19, however, the indoor and outdoor pool will still be available to use.
**CLUB WYNDHAM SHOAL BAY FACILITIES: For owners staying at Club Wyndham Port Stephens, who would like to use the swimming pools and other facilities at Club Wyndham Shoal Bay, from Monday 23rd November 2020 it is mandatory by law for all guests to sign in using a QR Code. Due to Covid-19 restrictions, there is a limited number of guests allowed in these areas at any one time and you will be required to book ahead with the resort before accessing these areas. Please note the Gym will be closed until further notice, due to Covid-19 restrictions.
*The Restaurant at this property is now closed, however there is a cafe located in the Clubhouse, which offers light snacks from 9am to 3pm daily**
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
