Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
**Schoolies: Ramada Phillip Island hosts Schoolies between late November – Mid December every year. There will be increased activity around the resort, as well as extra Security.**
**REFURBISHMENT: An exciting refurbishment will be taking place at this property over the coming months. Works are expected to commence on 18th November 2019, with an estimated completion date of mid August 2020 (dates subject to change). During this time you may experience some noise due to the use of machinery and power tools, as well as increased activity around the resort. General hours of work will be 7am to 7pm Monday to Friday, 8:00am to 5:00pm Saturday and 8:00am to 4:00pm Sunday (no excess noise permitted). OLDER ROOMS: Until the refurbishment has been completed, a small number of rooms which were recently transferred into the Club will not be of the normal Club standard. Resort staff will make every effort to ensure any inconvenience is kept to a minimum. *PLEASE NOTE THAT BATH TUBS ARE BEING REMOVED FROM 2 & 3 BEDROOM VILLAS*
- Reception operates Saturday-Thursday 7:00am-8:00pm and Friday 7:00am-9:00pm. If arriving outside of these hours, please contact the resort on +61 03 5952 8000 during operating hours to arrange key pick up. Upon arrival contact the after-hours operator via the night phone and they will provide the access code to the key safe. Guests must then check in with reception from 7:00am the following morning.
- Security deposit or Credit Card imprint required upon check-in
- All cottages/studios have between 1 – 3 steps leading to them. This may not suit those people with mobility problems.
- If you are a family with young children, please note that there are no railings around the outdoor decks of apartments.
- Maximum occupancy as follows: Studio sleeps 2, 2-Bedroom sleeps 4, 3-Bedroom sleeps 6
- Air conditioning in lounge room only.
- Laundry: 2brm and 3brm Cottages have washer and dryer facilities. A communal laundry is available for Studio rooms. Laundry is available free of charge to Owners & their guests.
- There are no laundry facilities in Studio. Can use communal laundry free of charge.
- No parking for trailers.
- If you are a Privileges member, your holiday groceries can now be ordered through Woolworths online! Log in to privilegesbywyndham.com with your Owner Number and the same password that you use for online bookings, and then click on ‘Resort Benefits‘ on the top menu for more details.
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Pets: Pets are not allowed at any Club Wyndham, Ramada or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
