Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
VIC COVID INFORMATION: Please visit: https://www.coronavirus.vic.gov.au/ to familiarise yourself with the VIC health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
Maintenance: Resort is undergoing ongoing villa deck replacements. Works commence from 9am – 5pm daily. Due to the layout of the resort there will be minimal disruption to guests.
- Reception operates daily from 7:00am-9:00pm. If arriving outside of these hours, please contact the resort on +61 03 5952 8000 during operating hours to arrange key pick up. Upon arrival contact the after-hours operator via the night phone and they will provide the access code to the key safe. Guests must then check in with reception from 7:00am the following morning.
- Security deposit or Credit Card imprint required upon check-in
- All villas have between 1 – 4 steps leading to them. This may not suit those people with mobility problems.
- Maximum occupancy as follows: Studio sleeps 2, 2-Bedroom sleeps 4, 3-Bedroom sleeps 6
- Air conditioning in lounge room only.
- Laundry: 2brm and 3brm villas have washer and dryer facilities. A communal laundry is available for Studio rooms. Laundry is open during reception hours and is available free of charge to Owners & their guests.
- Large vehicle/trailer etc parking must be checked through reception by contacting the resort +61 03 5952 8000.
- Pool Hours: Outdoor Pools 8am – Dusk
- Electric Vehicle Charger – Available, please see reception prior to using the charger
- Health Centre: 8am – 9pm (hours can change seasonally i.e. Winter hours are 8am – 6pm)
- Wi-Fi is available. Charges as per Club Wyndham membership lifestyle tier.
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Chrome Cast – Stream your favourite subscription content eg. Netflix, Disney+, Amazon Prime, Stand etc.
Pets: Pets are not allowed at most Club Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities to Owners:
- Pedal Karts
- Outdoor Equipment Hire (Tennis, Ping Pong, Football etc)
- Kids Playground
- DVD Hire
- Flametrees Bingo (Every Tuesday)
- Club Wyndham Owner Catchups (Every Monday)
- Activity Circuit
- Health Centre
- Tennis
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Resort staff will assist with moving luggage to your new villa as there is limited storage options at reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
