Before you go – Marcoola Beach

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

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Club Wyndham Marcoola Beach

From 28^th November – 3^rd December 2022, there will be some roof construction works in the at the base of the Central & South tower, we apologise for any noise disturbance caused during this period.

Ramada Marcoola’s gym will be closed for roof repairs from Monday 31^st October – Saturday 5^th of November 2022. Please see reception for alternative fitness options and we apologise for any inconvenience caused

CRITICAL INFORMATION – MUST READ: Effective from Monday 12^th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

Breakfast: 7am – 11am   (Saturday & Sundays Only)

Lunch: 11:30-12:45pm, 12:45-2:00pm, 2:00-3:15pm

Dinner: 5:00-6:15pm, 6:15-7:30pm, 7:30-9:00pm 

• Reception operates 7:00am to 9:00pm, 7 days a week
• A $100 cash deposit or $1 credit card imprint is required upon check-in.
• Hotel rooms are compact and contain only tea/coffee making facilities. These rooms have no kitchen or laundry facilities and are not recommended for extended stays.
• Communal coin operated laundry is available onsite for a fee (approx. $4 per load for the washer, approx. $4 per load for the dryer)
• The Resort has a limited number of cots, high chairs and rollaway beds upon request only.
• Please note that 1bedroom apartment and Hotel Room have a shared patio giving limited outdoor privacy.
• Club rooms within Club Wyndham Marcoola Beach are positioned in locations with varying views.
• Deluxe apartments: Each bathroom in 2 and 3 bedroom deluxe apartments have shower over bath, so may not be suitable for those with mobility issues.
• Hotel Rooms are very compact in size (20sqm )and suitable for 1-2 night stays only. No cooking facilities are available.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.

Pets: Pets are not allowed at most Club Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

• Foam Surfboards
• E-Bikes
• E-Scooters
• Tandem Bike
• Cruise Bikes
• Board Games
• DVD Hire
• Body Boards (Adult and Kids Sizes)
• Standard Bicycles
• Kids Bikes
• Beach Games

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.