Before you go – Marcoola Beach

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Ramada Marcoola Beach

**Covid-19 Risk Reduction Plan Alert: As a precautionary measure, the resort facilities have the below restrictions in place:

– Swimming pool – Maximum 150 pax, operating hours 7am – 6pm 
– Gym – Maximum 13 pax, operating hours 8am – 8pm 
– Bike hire – operating as normal
-Soul Ocean Day Spa – Operating by appointment only 
– Surfair Beach Hotel reopening Thursday 11 June 2020, Bistro open 11:30am – 9:00pm, Sports Bar open 11:30am – 10:00pm. 
– Bistro has set times for dining, maximum 20 pax per sitting: 

Breakfast    7am – 11am   (Saturday & Sundays Only)

Lunch    11:30-12:45pm, 12:45-2:00pm, 2:00-3:15pm

Dinner  5:00-6:15pm, 6:15-7:30pm, 7:30-9:00pm

 

**Pool Heater Replacement July to October 2020** The swimming pool at this property is open (social distancing restrictions may apply) however it is not currently heated. The Maintenance team is awaiting the delivery of a new pool heater, which is expected to be received and installed by early October 2020.

 

**Ross River Virus Warning June/July 2020: Health authorities have reported elevated Ross River virus activity in 2020 across New South Wales & Queensland Australia. Taking extra precautions against mosquito bites is recommended.**

  • Reception operates 7:00am to 9:00pm, 7 days a week
  • A $100 deposit or credit card imprint is required upon check-in.
  • Hotel rooms are compact and contain only tea/coffee making facilities. These rooms have no kitchen or laundry facilities and are not recommended for extended stays.
  • Communal coin operated laundry is available onsite for a fee (approx. $4 per load for the washer, approx. $4 per load for the dryer)
  • The Resort has a limited number of cots, high chairs and rollaway beds upon request only.
  • Please note that 1 bedroom apartment and Hotel Room have a shared patio giving limited outdoor privacy.
  • Club rooms within Ramada Marcoola Beach are positioned in locations with varying views.
  • Deluxe apartments: Each bathroom in 2 and 3 bedroom deluxe apartments have shower over bath, so may not be suitable for those with mobility issues.
  • If you are a Privileges member, your holiday groceries can now be ordered through Coles online! Log in to privilegesbywyndham.com with your Owner Number and the same password that you use for online bookings, and then click on ‘Resort Benefits‘ on the top menu for more details.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

Free Activities to Owners:

  • Foam Surfboard
  • E-Bikes
  • 1x Tandem Bike
  • Cruise Bikes
  • Board Games
  • DVD Hire
  • Body Boards (Adult and Kids Sizes)
  • Standard Bicycles
  • 1x Kids Bike

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm (noon).
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.