Before you go – Lakes Entrance

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

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Club Wyndham Lakes Entrance

Important Covid Information

There are many different implications that may arise if you or one of your party contracts covid during your stay with us. You should have a back up plan in the event that you do contract the virus. We strongly suggest that you seek travel insurance as a bare minimum whilst traveling in Australia to assist with any unexpected situations that may arise.

We understand that contracting the virus is out of your control, however we need to advise that if we are unable to assist you with an extension to your original accommodation reservation, that you will need to vacate the accommodation as originally planned. We are not required to accommodate isolating guests if we are unable to extend your reservation. You may need to move during your isolation period to another property – or make further arrangements.

National Coronavirus Helpline – 1800 020 080

www.health.gov.au

**Alert**

CRITICAL INFORMATION – MUST READ: All owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

COVID-19 – Whilst Covid-19 restrictions have eased in Regional Victoria, some restrictions may apply at this property. For example, Some amenities may be closed, food and beverage options onsite may be limited.

CHANGE TO CHECK-IN PROCESS: Lakes Entrance resort has implemented a new check-in process . Owners will be sent an SMS prior to arrival and asked to complete an online pre-check in. All guests must complete this before being checked in. Please ensure your mobile number, and that of any guests, are included in each booking in order for the resort to contact you

**Please note this is not a Club Wyndham Managed property, Lifestyle by Wyndham benefits do not apply**

**Please note when contacting the Lakes Entrance resort directly please call 03 5150 9688 then select option #1 to reach their reception team. However, to enquire about making a reservation at this property please contact Club Wyndham Reservations on 1300 850 160 **

**Lakes Entrance is a 4 hour drive from Melbourne. Melbourne is closest Club Wyndham resort to Tullamarine airport with Ballarat a 1-1/2 hours’ drive and Torquay is closest Club Wyndham resort to Avalon airport (40 min).**

• Reception operates 7:30am-9:00pm Monday to Friday, 8:00am-9:00pm Saturday and 8:00am-9:00pm Sunday.
• No deposit required
• To ensure you make the most of your time in Lakes Entrance and its surrounding region, it is recommended guests hire a car while staying at this resort. Please consider Travel Club by Wyndham for competitive prices on car hire.
• Club Wyndham does not manage this resort.
• Hotel rooms are quite compact and contain only tea/coffee making facilities. These rooms have no kitchen or laundry and are not recommended for stays longer than three nights.
• There is no communal laundry at the resort, however the one and two-bedroom apartments contain a washer and dryer.
• Club Wyndham apartments overlook neighbouring buildings.
• Free Wi-Fi – Maximum 500MB every 24 hours
• Onsite restaurant is open from 7am-10am daily for Toasted Sandwiches, Hot & Cold Beverages, and 5:30-9:00pm for dinner

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: Payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas, however not on apartment balconies. You cannot smoke in your room or on any balconies at any time. You will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.

Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.