Before you go – Kona, Hawaii

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

Club Wyndham Kona

CRITICAL INFORMATION – MUST READ: Effective from Monday 12^th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.

**INTERNATIONAL TRAVEL: When travelling internationally you will require a valid passport with a minimum of six (6) months validity based on your return date to Australia or New Zealand. Wyndham do not issue visas or documentation for re-entry into Australia. It is your responsibility to check that you have current and correct documentation for departing Australia, entry into any countries visited, ports of call or re-entry into Australia. General visa advice can be obtained from www.visalink.com.au. Please ensure you visit this website regarding required visas. **

• Check In/Out Time: Check-in time is 4:00pm and check-out time is 10:00am.
• Special Needs Apartment:Special Needs apartments may be available upon request at time of booking. If you require a S/N apartment, please book standard apartment and call request through to Owner Services, allowing 48-72 hours for response.
• Volcanic Activity as as June 2018: Recent changes in activity at the Kilauea Volcano have resulted in possible higher levels of sulphur dioxide, ash fall and fog. If you have respiratory concerns, you should be particularly mindful of this while on the island. For the most up-to-date information on the volcano’s activity as well as a brochure on any protective measures that may be needed, please visit the County of Hawaii Kilauea Eruption website at www.lavainfo.us.
• TOT Rates: TOT (Transient Occupancy Tax) of approximately $6 to $12 USD per night (2018 rates) depending on the accommodation type, needs to be paid at the resort upon departure
• Local Site Rules: Local Site Rules apply when staying at this Resort and these rules supersede Club Wyndham South Pacific Club rules.
• Privileges Benefits: The Privileges program is not recognised at this resort
• Seven Night Stay: All bookings must be made in 7-night blocks, with arrivals and departures on specific days only. Please ensure the room type you book, corresponds to your preferred arrival day (eg Friday, Saturday or Sunday only).Reservations of longer than 1 week can be booked, but only in multiples of 7 nights, however a housekeeping fee applies to each 7 night booking and a room move may be required.
• Check In Address: Check in at Wyndham Kona Hawaiian Resort 75-5961 Ali’i Drive, Kailua-Kona, HI 96740, USA. (note Club Wyndham Kona is next door at 75-5949 Alii Drive)
• Transport: A rental car is suggested, as there are limited sidewalks/walking paths to town. Kailua Kona Township is approximately 2.5km from the resort.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your guest’s complying with Club guidelines and regulations, your guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a credit card service fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.

Wi-Fi: is available at most resorts however it may incur additional charges.We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm.
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a credit card service fee of 1.5%, in addition to the amount payable.