Before you go – Heritage Queenstown

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensure that you have all the necessary information before booking your holiday.

**Please note this is an Associate property and is not managed by Wyndham, therefore Lifestyle benefits do not apply **

• A 2 night minimum stay is required at all times when booking this resort.
• Occupancy: Hotel Deluxe rooms can accommodate 1 extra person using a rollaway bed (Max occupancy 2). Cost of $50.00 per night is payable directly to the resort. MUST be requested at time of booking. Please contact Owner Services to request a rollaway bed.
• $200 deposit or credit card imprint is required upon check-in
• Reception is open 24 hours a day, 7 days a week. If you are arriving outside of these hours, please call 64 3 450 1500

NZ COVID INFORMATION: Please visit the below links to familiarise yourself with the NZ health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.

https://covid19.govt.nz/alert-levels-and-updates/current-alert-level/

https://covid19.govt.nz/covid-19-vaccines/covid-19-vaccination-certificates/my-vaccine-pass/

https://covid19.govt.nz/traffic-lights/

Carkparking –Complimentary – first come, first served basis. Speak with the Resort if the car park is full and they will be able to give options.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.

Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Wi-Fi Free unlimited Wifi is available throughout the entire Hotel.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Check-in Time: 3:00pm    Check-out Time: 10:00am
• Guest is responsible for packing own belongings.
• Guest may be unable to check into next apartment until 3:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Cots are available to hire at the resort at no charge(subject to availability). Please ensure these are requested at the time of booking.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.