Before you go – Denarau Island

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments. We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensure that you have all the necessary information before booking your holiday.

Club Wyndham Denarau Island

** The resort will be undergoing essential upgrades to its TV network in October. We apologise for any inconvenience this may cause.

**INTERNATIONAL TRAVEL:

Effective the 5^th of Sept. 2022 Fiji no longer requires travelers to undertake a Rapid Antigen Test (RAT) on arrival. Fiji Government still maintains that all visitors into Fiji must be fully vaccinated and hold medical travel insurance, with international coverage that covers COVID-19 before travelling. Please refer to https://www.mcttt.gov.fj/fiji-entry-conditions/ for information on approved vaccines, exemptions and further requirements for entering Fiji.

** For Travelers who have booked a RAT via the Fiji Governments Entry Test Portal and are traveling to Fiji from 5th September 2022 onwards and require a refund. Refunds can be facilitated by clicking the amend/cancel link on the booking receipt email that is received by the traveller. Please contact info@entrytestfiji.gov.fj should you have additional queries. Refunds will be provided within 5-10 working days. Please be patient as there are a high amount of cancellations to be processed. The entrytestfiji website will be taken down on the 5th Sept. with a holding line and email address in its place for queries/cancellations. Please note that the entry test website is a Fiji Government website. Wyndham Resort Fiji cannot assist with cancellations or refunds. Please direct all queries to info@entrytestfiji.gov.fj and not to the resort direct.

** Please be aware that from the 5^th September 2022 the resort testing lab will no longer be in operation. If you feel unwell while you are at the resort please ask to speak to our Wellness Ambassador for options on local testing facilities. Please note if you or your travelling companions test positive for COVID-19 during your stay, appropriate insurance will be needed to cover costs related to possible room relocation and booking extensions, rebooking airline tickets and any associated sanitization and/or medical costs. Please also note if in the unfortunate case you contract COVID during your stay and need to isolate you will be required to check out of your room at 9am on the day of departure to allow for adequate time to sanitize the apartment. The current mandated Fijian government isolation period is 5 days. While we cannot guarantee inhouse extensions for isolation cases due to availability we will try our best to accommodate.

** Essential roof works are being carried out in the standard room types to better prepare us for cyclone season. We apologise in advance for any noise or disruption during this period and appreciate your patience while our contractors move around the resort with the materials for these works.

** Currently Fiji is facing freight and supply chain issues with all items imported into Fiji. We have also seen an increase in freight, fuel and shipping prices and also a delay in getting products to us. While we endeavor to keep our prices low at our food and beverage outlets please be aware that there may be certain items that have increased in price or substituted for other products.

** We remind our guests that reserving pool loungers is strictly forbidden. Please show courtesy to others by sharing the sun loungers provided and not reserving these.

**ALERT  The Fijian Government has announced travelers must have medical travel insurance, with international coverage that covers COVID-19 before travelling. If you or a family member tests positive for COVID-19 during your stay, appropriate insurance will be needed to cover costs related to possible room relocation and booking extensions, rebooking airline tickets and any associated sanitization and/or medical costs. Please also note if in the unfortunate case you contract COVID while at the resort and need to isolate you will be required to check out of your room at 9am on the day of departure to allow for adequate time to sanitize the apartment. The current Fijian government isolation period is 7 days. While we cannot guarantee inhouse extensions for isolation cases due to availability we will try our best to accommodate.

**A credit card service fee of 3.0% is applicable, in addition to the total amount payable. Please note International Travel Money Cards may not be compatible in Fiji. An ATM is available for cash withdrawals from these cards which also incurs a fee of FJD$15 (approx. as at 3 November 2017). EFTPOS facilities are compatible with both Fijian/Overseas cards.**

**All chip enabled cards can be processed with a Tap N Go facility minimizing the handling of the cards, please check with reception.**

**Effective from 1st April 2022, the Fijian Government has removed the Environmental Levies (EL) of 5% on the tourism industry which applies to resort stays at Club Wyndham Denarau Island.**

**If you have any concerns about Dengue Fever in Fiji, please visit the below listed websites. Denarau Island has a fogging program in place to keep the mosquito population down. Yet extra precautions should be taken if travelling outside of Denarau Island.**

1. http://smartraveller.gov.au/countries/pacific/pages/fiji.aspx#health
2. http://www.who.int/denguecontrol/disease/en/

• Airport transfers from Nadi International Airport to Club Wyndham Denarau Island can be booked directly through Rosie Holidays. OR for pre-booked taxi’s we recommend booking via Denarau Taxi Transfers by emailing koferatrust@gmail.com directly. The resort is unable to book incoming transfers on the travelers behalf. We apologize for the inconvenience.
• Reception is open 24 hours, seven days a week.
• This property does not accept cash payment at all outlets (except for Latte Lounge, Tour Desk, Mamacita and retail outlets) You can use your debit, credit card (charges apply) or charge back to your room. Cash is accepted at reception in settlement of any room charges. Please note a $1,500 limit for total room charges applies, this can be topped up at reception by settling your bill when it reaches this amount.
• Long term luggage storage is not available at this property. Please ensure that you make arrangements for storage of luggage should you be away from the Resort between stays, or when on an excursion.
• A FJD$100 deposit or credit card imprint is required upon check-in.
• Club Wyndham Denarau Island does not accept Diners Club Card.
• We remind our owners and guests that while the resort will try our best to accommodate rooms requests we cannot guarantee upper or lower floor room allocations or specific room numbers. If you are allocated a room that is not your preferred preference and you request a room move there will be a room clean fee applicable. 
• The resort offers a complimentary Kids Club booked upon arrival for ages 4 – 12yrs.
• Pamper yourself at the Senikai Day Spa, choose from facials, massages and pamper packages 
• The Maravu Pool and Bar – Adults’ Retreat is available to those guests 18 years and over.
• The 2-Bedroom Deluxe pool view rooms overlook the Maravu Pool and Bar – Adults’ Retreat (not the larger, family pool).
• Wireless internet and movies are available and payable to the resort. This service does incur additional fees and charges, contact the resort direct for more information regarding additional cost. Use of wireless internet is limited to three devices at any one time per wireless connection. Wireless internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-room movies is limited for Lifestyle Bronze and above Owners based on tier level benefits. *Club Wyndham Managed Properties only.  Mamacita Restaurant provides complimentary 50 MB WIFI for a 24 hour duration for any guests dining at the restaurant.
• This resort holds Owner Events throughout the year, refer to the monthly events calendar below for dates and times.
• Hospitality Room: A reminder that there is no longer a Hospitality/Waiting room available at this property.
• Business Centre: A reminder that there is no longer a Business Centre available at this property.
• Grocery Service:  Is not available at Club Wyndham Denarau Island however there is a lobby shop located in reception with groceries available for purchase.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a credit card service fee of 3% in addition to the total amount payable.

Pets: Pets are not permitted at Club Wyndham Denarau Island.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies.

Free Activities to Owners:

• Snooker/Pool table
• Morning Walk
• Kayak Safari
• SUP Safari
• Aqua Aerobics
• Basket Making Demo
• BULA Bingo
• Kava Bowl Making
• Lawn Croquet
• Medicine Walk
• Kava Demonstration
• Coconut Leaves Weaving
• Coconut Demonstration
• Fijian Language Class
• Wood Carving Demo
• Finska
• Volleyball
• Serenading and Torchlighting
• Meke (Fijian Dance Show)
• Polynesian & Fire Dancing
• Body Boards
• Kayaks
• Sand Bag game
• Bocce Ball
• Table tennis
• Morning Jog
• Kids outdoor movie night – Monday to Saturday, weather permitting
• Sunday Dive in Movie night
• Kava demonstration

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm.
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

Wheel chairs are limited and not for hire however for emergency use on the day.. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings are paid directly to Owner Services and will incur a credit card service fee of 1.5%, in addition to the amount payable.