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Before you go – Denarau Island

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments. We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensure that you have all the necessary information before booking your holiday.

Club Wyndham Denarau Island

**INTERNATIONAL TRAVEL:

Effective the 5th of May 2022, fully vaccinated visitors will no longer be required to book a minimum 3-night stay at a Care Fiji Commitment (CFC) Certified hotel or present a negative COVID test prior to entry into Fiji. Instead, travelers will only require a pre-paid Rapid Antigen Test (RAT) to be administered within 72 hours of arrival into Fiji and proof of vaccination.

All travelers into Fiji must pre-book and pre-pay for a Rapid Antigen Test (RAT) via the government’s portal https://www.entrytestfiji.com/ Travelers will not be able to board a flight to Fiji without providing proof of this pre-paid RAT of FJ$38 on the above-mentioned booking platform. We have professional testing facilities at the resort provided by Budget Pharmacy and you can select CLUB WYNDHAM on the portal. Please note that it is the travelers responsibility to book and schedule their RAT within 72 hours after landing into Fiji. Any amendments, cancellations or changes need to go through the Entry Test Portal and not via the resort.

Please refer to https://www.fiji.travel/covid-19/travelling-to-fiji and https://www.mcttt.gov.fj/international-travel/ for information on approved vaccines, exemptions and further requirements for entering Fiji which also currently include mandatory COVID testing.

**ALERT  The Fijian Government has announced travelers must have medical travel insurance, with international coverage that covers COVID-19 before travelling. If you or a family member tests positive for COVID-19 during your stay, appropriate insurance will be needed to cover costs related to possible room relocation and booking extensions, rebooking airline tickets and any associated sanitization and/or medical costs.

**ALERT The resort lobby will be receiving new furniture in the month of April. There may be slight interruptions while this furniture is installed, we apologise for any inconveniences caused.

**ALERT The Beach Shack Bar and Grill will be undergoing an extension to ensure compliance with COVID safe distancing measures. These works have commenced this is a phased project and operating hours of this outlet may fluctuate. Please refer direct to the resort for opening hours of our food and beverage outlets.

**A credit card service fee of 3.0% is applicable, in addition to the total amount payable. Please note International Travel Money Cards may not be compatible in Fiji. An ATM is available for cash withdrawals from these cards which also incurs a fee of FJD$15 (approx. as at 3 November 2017). EFTPOS facilities are compatible with both Fijian/Overseas cards.**

**All chip enabled cards can be processed with a Tap N Go facility minimizing the handling of the cards, please check with reception.**

**Effective from 1st April 2022, the Fijian Government has removed the Environmental Levies (EL) of 5% on the tourism industry which applies to resort stays at Club Wyndham Denarau Island.**

**If you have any concerns about Dengue Fever in Fiji, please visit the below listed websites. Denarau Island has a fogging program in place to keep the mosquito population down. Yet extra precautions should be taken if travelling outside of Denarau Island.**

  1. http://smartraveller.gov.au/countries/pacific/pages/fiji.aspx#health
  2. http://www.who.int/denguecontrol/disease/en/
  • Reception is open 24 hours, seven days a week.
  • This property does not accept cash payment at all outlets (except for Latte Lounge, The Sugar Shack, Tour Desk, Mamacita and retail outlets) You can use your debit, credit card (charges apply) or charge back to your room. Cash is accepted at reception in settlement of any room charges. Please note a $1,500 limit for total room charges applies, this can be topped up at reception by settling your bill when it reaches this amount.
  • Long term luggage storage is not available at this property. Please ensure that you make arrangements for storage of luggage should you be away from the Resort between stays, or when on an excursion.
  • A FJD$100 deposit or credit card imprint is required upon check-in.
  • Club Wyndham Denarau Island does not accept Diners Club Card.
  • The resort is a three-storey walk-up and there are no elevators for the standard apartments. If mobility is an issue, a ground floor apartment can be requested at the time of booking, however, this cannot be guaranteed.
  • For airport transfers from Nadi International Airport to Club Wyndham Denarau Island may be booked directly through Rosie Holidays. Please see the map here on where you can find us at Nadi International Airport. For alternative transfer options please refer to the list of Care Fiji transfer providers. https://tourismfijicomfj.sharepoint.com/:x:/s/CloudShare-Operations/ETOAEqQi5oNGrPSDNed3y2YBVef8wL36RVceXcViATLtDA?rtime=wYI0xH672Ug You may be asked on boarding your plane to show proof of airport transfers with a CFC Approved Transport Provider. We recommend having your booking confirmation printed and ready.
  • The Bula Bus is a privately owned bus which can transport guests around Denarau Island, between resorts and the port. Day passes at time of writing is $9.00 fjd for a day pass and $28.00 fjd for a 5 day pass. Please note these prices are subject to change at discretion of the provider.
  • The resort offers a complimentary Kids Club booked upon arrival for ages 5 – 12yrs.
  • Pamper yourself at the Senikai Day Spa, choose from facials, massages and pamper packages 
  • The Maravu Pool and Bar – Adults’ Retreat is available to those guests 18 years and over.
  • The 2-Bedroom Deluxe pool view rooms overlook the Maravu Pool and Bar – Adults’ Retreat (not the larger, family pool).
  • Wireless internet and movies are available and payable to the resort. This service does incur additional fees and charges, contact the resort direct for more information regarding additional cost. Use of wireless internet is limited to three devices at any one time per wireless connection. Wireless internet service is free for Lifestyle by Wyndham Bronze and above owners*. Use of In-room movies is limited for Lifestyle Bronze and above Owners based on tier level benefits. *Club Wyndham Managed Properties only.  Mamacita Restaurant provides complimentary 50 MB WIFI for a 24 hour duration for any guests dining at the restaurant.
  • This resort holds Owner Events throughout the year, refer to the monthly events calendar below for dates and times.
  • Hospitality Room: A reminder that there is no longer a Hospitality/Waiting room available at this property.
  • Business Centre: A reminder that there is no longer a Business Centre available at this property.
  • Grocery Service:  Is not available at Club Wyndham Denarau Island however there is a lobby shop located in reception with groceries available for purchase.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your guest’s complying with Club guidelines and regulations, your guest’s behaviour whilst staying at the resort, and any outstanding incidental charges resulting from guest’s usage at the resort.

Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a credit card service fee of 3% in addition to the total amount payable.

Pets: Pets are not permitted at Club Wyndham Denarau Island.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies.

Free Activities to Owners:

  • Snooker/Pool table
  • Morning Walk
  • Kayak Safari
  • SUP Safari
  • Aqua Aerobics
  • Basket Making Demo
  • BULA Bingo
  • Kava Bowl Making
  • Lawn Croquet
  • Medicine Walk
  • Kava Demonstration
  • Coconut Leaves Weaving
  • Coconut Demonstration
  • Fijian Language Class
  • Wood Carving Demo
  • Finska
  • Volleyball
  • Church Service
  • Serenading and Torchlighting
  • Meke (Fijian Dance Show)
  • Polynesian & Fire Dancing
  • Body Boards
  • Kayaks

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm.
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings are paid directly to Owner Services and will incur a credit card service fee of 1.5%, in addition to the amount payable.

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