Before you go – Ballarat

Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.

We strive to have a website that is accessible to individuals with disabilities. If you  encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.

 

Club Wyndham Ballarat

**Alert: As a precautionary measure, as part of our COVID-19 risk reduction plan, we have closed our gym, swimming pool, spa and sauna until further notice.

 

**Refurbishment 2019/2020: This property will be undergoing a refurbishment program, these works commenced on 7th October, with an estimated completion date of late December 2019. General hours of work will be 7am to 5pm Monday to Friday. Some light works may be carried out on weekends. Some noise may be experienced due to the intermittent use of power tools and machinery, however no power tools will be used before 9am. There will be increased activity around the Resort as tradesmen carry out the works.** UPDATE: Due to delays, the refurbishment works will recommence from late January, with an estimated completion date of late May 2020. Dates to be confirmed.

  • Reception operates seven days from 7:00am to 9:00pm.
  • A $100 deposit or credit card imprint is required upon check-in.
  • Should you be late checking in, an after-hours key pick up service is provided. Simply call (03) 5337 5337 before 9pm on the day of your arrival.
  • Club Wyndham Ballarat does not have elevators. Owners are advised to book ground floor apartments if necessary. A waitlist is available for these apartments.
  • Not all apartments are air conditioned. Air conditioning is in Studio, Studio Deluxe, Studio Plus, 1 & 2 Bedroom Deluxe, 2 Bedroom Deluxe Ground Floor, 3 Bedroom Ground Floor, 3 Bedroom Deluxe.
  • Ballarat usually runs 3 x 2 hour Kid’s Club sessions during all Victorian school holidays for children 5 – 12 years old. This is free of charge. Children under 5 are welcome to participate in Kid’s Club activities, but need to be under parents supervision at all times. Days and sessions to be confirmed with the resort.
  • To ensure you make the most of your time in Ballarat and its surrounding region, it is recommended for guests to hire a car while staying at this resort. Please consider Travel Club by Wyndham for competitive prices on car hire.
  • If you are a Privileges member, your holiday groceries can now be ordered through Coles online! Log in to privilegesbywyndham.com with your Owner Number and the same password that you use for online bookings, and then click on ‘Resort Benefits‘ on the top menu for more details.
  • Wireless Internet & Movies are available and payable to the resort. This service does incur additional fees and charges of $5-$7 AUD. Use of Wireless Internet is limited to five devices at any one time per Wireless Connection. Wireless Internet service is free for Privileges Elite and above owners*. Use of In-Room movies is limited for Privileges Elite and above owners based on tier level benefits. *Club Wyndham Managed Properties only.
  • This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.

Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.

Credit Card Fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.

Pets: Pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.

Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.

Grocery Service: available at selected resorts, click here to find out more.

General:

Does your reservation include an apartment move during your stay? The following guidelines apply:

  • Guest is responsible for packing own belongings.
  • Check out time for the first apartment is 12:00pm (noon).
  • Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
  • Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)

To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.

Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to  your check in to confirm your request.

Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.